Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Jack Davies

Milford Haven,Pembrokeshire

Summary

I strive to positively impact the companies I work for, whether that be through excellent customer service or compatibility with my colleagues. I offer a diverse skill set encompassing food safety, cleaning experience, and IT expertise. Proficient in computer hardware and software, with a strong educational background in database design, coding, and project management.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
Milford Haven, Pembrokeshire
09.2023 - Current
  • Fully flexed, being able to work in every section of the store.
  • Promoted correct procedures to ensure food safety and adhering to cross contamination policies.
  • Offering help to any newer crew members.
  • Received positive feedback frequently from both customers and managers for work ethic and efficiency.
  • Always greet customers with a smile and enthusiasm so ensure a positive experience.
  • Ensure everything is stocked and change overs are completed quickly to help my colleagues in upcoming busy hours.

Operations assistant

Folly Farm
Begelly, Pembrokeshire
02.2023 - 08.2023
  • Worked alongside a team so I made sure strong communication and teamwork was used effectively.
  • Quickly resolved any questions for customers to enhance their experience.
  • Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
  • Had to be flexible in order to work in different departments such as cleaning.

Food runner

The Jolly Sailor
Burton, Pembrokeshire
04.2022 - 06.2023
  • Assured that customers were receiving quality service by answering any questions and addressing any issues.
  • Prepared tables for next guests to ensure quick turnover rate in busy periods.
  • Always greeted and served guests with a friendly manner to ensure customer satisfaction.
  • Adapted quickly to different roles I was designated such as cleaning, stocking and aiding kitchen staff when needed.
  • Delivered food and drinks to tables both inside the store and outside.
  • Made sure customers were satisfied with their experience by checking up on them occasionally.

Education

GCSEs - ICT, BTEC Sports, Graphic Design

Haverfordwest High VC School
Haverfordwest, Pembrokeshire
09.2017 - 06.2022

BTEC - Level 3 IT

Pembrokeshire College
Haverfordwest, Pembrokeshire
09.2022 - 06.2024

HNC - Level 4 IT

Pembrokeshire College
Haverfordwest, Pembrokeshire
09.2024 -

Skills

  • Food Safety
  • Cleaning Experience
  • Computer Hardware
  • Computer Software
  • Cashiering
  • IT
  • Customer Service
  • Database design
  • Coding
  • Project Management

Affiliations

  • Guitar
  • Art
  • Fitness
  • Fashion

Accomplishments

I have received a Bronze award in The Duke of Edinburgh. Completed numerous charity runs and volunteered for the Paul satori Foundation. Received employee of the month in McDonald's along with Be Valued of the month. Received a promotion from crew member to crew trainer in McDonald's.

Certification

2 year Level 3 IT course certificate in Pembrokeshire college. Achieved Bronze certificate in The Duke of Edinburgh.

Languages

English
Proficient (C2)

References

References available upon request.

Timeline

HNC - Level 4 IT

Pembrokeshire College
09.2024 -

Crew Trainer

McDonald's
09.2023 - Current

Operations assistant

Folly Farm
02.2023 - 08.2023

BTEC - Level 3 IT

Pembrokeshire College
09.2022 - 06.2024

Food runner

The Jolly Sailor
04.2022 - 06.2023

GCSEs - ICT, BTEC Sports, Graphic Design

Haverfordwest High VC School
09.2017 - 06.2022

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Jack Davies