Jack Daniels
Portchester
Summary
Senior housing and operations executive with over 10 years’ experience leading large-scale social housing maintenance, asset-related services, and complex multi-million-pound contracts. Proven in driving service transformation, improving resident outcomes, strengthening governance, and leading high-performing multidisciplinary teams. Highly experienced in partnership working with housing associations, local authority stakeholders, compliance teams, and asset management functions.
Currently completing CIH Level 5 Diploma in Housing, applying sector best practice in housing regulation, service planning, tenant-focused delivery, governance, and performance improvement.
Overview
17
17
years of professional experience
Work history
Operations Director
Cade Roofing & Building Services Limited
01.2014 - 01.2026
- Held full strategic and operational accountability for planned maintenance and responsive repairs contracts valued at up to £10m.
- Led and developed a multi-disciplinary team of 30 staff including contract managers, operations managers, supervisors and administrators, ensuring strong operational control and commercial performance.
- Acted as senior point of contact for housing association contract managers, asset teams and compliance leads, maintaining strong governance, partnership working and client confidence.
- Delivered robust performance management and assurance against KPIs, service standards and contractual obligations, consistently meeting or exceeding client requirements.
- Held full accountability for commercial performance, budget control and cost management, protecting margin while maintaining high service standards.
- Proactively managed programme risk, contractual variations and delivery pressures, ensuring financial and operational stability across all live contracts.
- Led the bid and tender process, achieving a 92% success rate through high-quality commercial and technical submissions.
- Oversaw valuations, invoicing and financial reconciliation, ensuring accuracy, compliance and strong cashflow.
- Maintained senior accountability for HR, employee relations, performance management and workforce planningacross the service.
- Chaired client, contract and performance review meetings.
- Drove continuous service improvement, improving value for money, resident experience and first-time-fix performance.
Senior Aircraftman’s – HR Clerk
Royal Air Force
01.2009 - 12.2013
- Provided HR, personnel and compliance support within a highly regulated operational environment, ensuring accuracy, confidentiality and adherence to military governance frameworks.
- Managed disciplinary, grievance and Court Martial documentation, supporting senior officers with formal case management, investigations and regulatory compliance.
- Delivered payroll, contracts and employment administration for serving personnel, ensuring accuracy and audit readiness.
- Supported workforce planning, deployment readiness and personnel availability, contributing directly to operational effectiveness.
- Maintained and updated sensitive employee records, applying strict data protection and security protocols.
Education
Diploma of Higher Education - Business Management
The Open University
NVQ Level 2 - Business & Administration
Royal Air Force
Southwick, Hampshire 04/2009 - 12/2009
GCSEs - English, Maths, Science
Horndean Technology College
Horndean, Hampshire 09/2003 - 08/2008
Skills
- Housing Maintenance & Repairs Leadership
- Planned Maintenance & Asset Services
- Neighbourhood & Resident Service Improvement
- Strategic Contract & Programme Management
- Governance, Risk & Regulatory Compliance
- Budget Control & Value for Money
- Commercial & Financial Performance
- Workforce Leadership & Culture Change
- Stakeholder, Client & Partnership Engagement
- Contractor Performance & KPI Management
- Tendering, Procurement & Frameworks
- HR, People Management & Capability Development
Affiliations
- CMI Level 7 Award in Strategic Leadership.
- CIPD Level 5 – Human Resources Management.
- CIPD Level 3 – HR Practice.
- IOSH – Managing Safely.
- Member, Chartered Management Institute (MCMI) 2024 – Present.
- Member, Association for Project Management (MAPM) – 2023–Present.
- Member, Chartered Institute of Personnel and Development (CIPD)– 2017–Present.
Timeline
Operations Director
Cade Roofing & Building Services Limited
01.2014 - 01.2026
Senior Aircraftman’s – HR Clerk
Royal Air Force
01.2009 - 12.2013
Diploma of Higher Education - Business Management
The Open University
NVQ Level 2 - Business & Administration
Royal Air Force
04/2009 - 12/2009
GCSEs - English, Maths, Science
Horndean Technology College
09/2003 - 08/2008