Jack Cosgrove

Progressed into this role which has more of a focus on the Talent aspect in the organisation while also maintaing some of my duties from my previous role.

• Manage payroll and pension administration, ensuring accurate monthly processing, statutory compliance, timely submissions, and coordination with finance and external providers.
• Lead people and culture initiatives and manage internal communications, promoting employee engagement and a positive workplace culture.
• Partner with departmental leaders to develop recruitment strategies aligned with business goals, ensuring effective workforce planning and high-quality talent acquisition.
• Lead the end-to-end talent lifecycle, including workforce planning, talent acquisition, onboarding, performance management, succession planning, and retention strategies.
• Manage recruitment budgets, monitoring costs and ensuring spend remains within approved limits while maximizing return on investment.
• Collaborate with departmental leaders to develop Learning & Development strategies aligned with business objectives and individual career development goals.
• Manage end-to-end Learning & Development processes, including delivery coordination, evaluation, and record maintenance.
• Manage L&D budgets, ensuring cost control, effective allocation of resources, and alignment with organizational priorities and allocated funds.

Acted as a Human Resource Business Partner for the business.

• Assisted with the recruitment process, including assisting with drafting job descriptions, advertising vacancies utilizing the ATS or liaising with agencies, screening applications, coordinating interviews, conducting reference and right-to-work checks, and oversaw seamless onboarding for new hires.
• Led employee onboarding and offboarding processes; ensured timely completion of contracts, induction programs, system access, and distribution of equipment, and completed exit interviews accordingly.
• Maintained accurate and confidential employee records by updating HR databases and personnel files; ensured data integrity, compliance with data protection regulations, and readiness for audits.
• Led and managed the full monthly payroll and pension process, including salary and pension contribution adjustments, deductions, benefits administration, and coordination with finance and external payroll providers.
• Advised and supported stakeholders on performance management, including goal setting, performance reviews, and improvement plans in line with company policies.
• Provided guidance to employees and managers on HR policies, procedures, and employment legislation, ensuring consistent application and risk mitigation.
• Handled employee relations matters, including grievances, disciplinary cases, investigations, and conflict resolution; provided fair and confidential support while minimizing business risk.
• Coordinated training and development initiatives, including identifying training needs with departmental leads, organizing internal and external training sessions, tracking attendance, and maintaining accurate training records.
• Promoted employee engagement and company culture initiatives, including managing and distributing employee communications in a variety of manners (MS Teams, email, posters, etc.) while factoring in the theme of the message.
• Implemented internal monthly employee competitions to support retention and morale and managed the business's "Employee of the Month" and "Employee of the Quarter" schemes.
• Arranged monthly All-Colleague Calls for business updates and to improve engagement across the company.

• Advised the payroll section on alterations they needed to amend in accordance with employees' entitlements.
• Provided administrative support on employee contract package benefits, including pensions, holidays, insurance, and sick pay.
• Sourced candidates for job openings by placing job opportunities on the company's website, LinkedIn, and job websites such as IrishJobs.ie.
• Challenged and refined current recruitment and sourcing processes by suggesting actionable improvements and innovations.
• Closely reviewed all CVs submitted to find suitable candidates for shortlisting and interviewing.
• Identified competencies most suitable for the positions advertised.
• Prepared detailed and clear job descriptions and person specifications.
• Arranged and conducted competency-based interviews for a variety of levels.
• Carried out pre-employment checks, such as reference checks and security clearance, both nationally (Ireland) and internationally.
• Contacted both successful and unsuccessful candidates via calls and regret letters.
• Issued contracts to newly hired employees and employees who had been promoted or changed grade.
• Implemented a paperless Garda Vetting process for the company in 2020.
• Documented events of employee relations hearings and investigations.
• Composed reports of employee relations hearings and investigations and had them agreed and signed by the parties involved.
• Cooperated with the Employee Relations Manager in deciding the outcomes of employee relations cases.
• Actively participated in the development of peers' career progression by imparting knowledge of Human Resources from both experience and a Master’s degree.
• Trained juniour colleagures and reviewed junior colleagues' work to ensure adherence to company policies and standards.
• Processed newly hired and re-hired employees on the Human Resource management software.
• Issued letters to employees approaching reduced pay and employees who had reached or exceeded their entitlements.
• Liaised with managers to record their staff correctly on systems and to collect certificates/forms for employee absences.
• Ensured employee records were up to date on the database.
• Managed HR queries through email and calls.

• Monitored employees attendance through running reports on employees absences.
• Advised both the employee and the HR Manager on what level of monitoring they were at based on their absences.
• Organised meetings for the HR manager with employees who had reached their absence threshold.

• Managed breaks and delegated work as a senior member of the team.
• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Closed the tills at night and conducted checks to ensure the till was not short.
• Advised the manager on stock that needed to be ordered.
• Dealt with difficult customers in a calm and composed manner to resolve their issues and help with their queries.
• Facilitated training for new hires.
• Routinely stocked shelves accurately and neatly to display a quality aesthetic for consumers.
• Unpacked orders on both the floor and in the stockroom.