Jack Cooper
Merstham,Redhill
Summary
Dedicated professional with expertise in financial transactions handling and customer service. Demonstrates strong skills in empathy, understanding, and proactive engagement, ensuring positive language and patience under pressure. A team player with a proven ability to manage complaints effectively while maintaining product expertise. Committed to enhancing customer satisfaction through multitasking capability and strategic problem-solving.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Customer Assistant
M&S
Dorking, Surrey
10.2023 - 09.2024
- I have worked as a customer assistant at M&S Dorking and whilst working there I have worked well in teams and worked hard to ensure that the customers that have been interacted with have had a positive experience at our store.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Assisted customers with product selection to ensure satisfaction.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Ensured health and safety regulations complied within work premises at all times.
- Operated till systems smoothly, streamlining check-out process for customers.
- Stocked shelves regularly for easy access to products by customers.
Customer advisor
Aviva
Leatherhead, Surrey
09.2024 - Current
- Cultivated strong relationships with customers to drive engagement.
- Participated actively in team meetings contributing valuable ideas towards improving the overall store performance.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Recorded and processed customer data accurately.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Offered prompt solutions to maintain customer satisfaction.
Education
A-Levels - BTEC Law - Pass, CTEC Informational Technology - Merit, BTEC Applied Human Biology - Merit
Reigate College
Reigate, Surrey 09.2022 - 06.2024
GCSEs - Physics level 4, Chemistry level 5, History level 4, Biology level 4, Mathematics level 5, English L
Carrington School
Redhill, Surrey 09.2017 - 07.2022
Skills
- Financial transactions handling
- Empathy and understanding
- Multitasking capability
- Proactive engagement
- Positive language
- Patience under pressure
- Team player
- Customer Service
- Product expertise
- Complaint management
References
References available upon request.
Timeline
Customer advisor
Aviva
09.2024 - Current
Customer Assistant
M&S
10.2023 - 09.2024
A-Levels - BTEC Law - Pass, CTEC Informational Technology - Merit, BTEC Applied Human Biology - Merit
Reigate College
09.2022 - 06.2024
GCSEs - Physics level 4, Chemistry level 5, History level 4, Biology level 4, Mathematics level 5, English L
Carrington School
09.2017 - 07.2022
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