Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jack Carpentiere

London

Summary

Dedicated mental health service management professional with extensive experience in mental health practice, service design, management and person centred client support. Skilled in care planning and coordination, managing large teams, creating mental health trainings and recruitment and supervision of volunteers. Passionate in delivering safe, trauma-informed support that centres the individual at their care, whilst being a key member of the operational day to day running of services.

Overview

3
3
years of post-secondary education
4
4
years of professional experience

Work history

Support and Connect Service Manager

Mind in Camden
London
2024.08 - 2026.07
  • Supervising and line managing a team of Community Mental Health Recovery Support Workers.
  • Being responsible for recruiting, onboarding and supervising a team of volunteers, both one-to-one and group supervision.
  • Overseeing and responding to service referrals, allocating new clients across Recovery Support Workers.
  • Creating a successful volunteer program for clients who finish with our service, to be stepped down into volunteer support and then into the community.
  • Being responsible for day-to-day management of service client database, ensuring it is maintained to the agreed standard.
  • Supporting clients to assess their needs and aspirations in line with the established assessment framework.
  • Support clients to understand the range of options available to them.
  • Ensure clients are supported to make choices and access the services identified.
  • Overseeing a caseload of specific clients and acting as a contact for client related professionals and members of the clients’ network of support in accordance with GDPR personal data policies and procedures.
  • Document client work and ensure that it is recorded on appropriate electronic records.
  • Respond to crises, safeguarding issues and complaints effectively.
  • Work collaboratively with Camden and Islington Foundation NHS Trust and other partners within Reach Out Camden.

Community Mental Health Recovery Support Worker

Mind in Camden
London
2024.04 - 2024.08
  • Overseeing a multitude of specific clients and acting as a contact for client-related professionals – in accordance with GPDR policy and procedure.
  • Supporting clients to assist them with their needs/aspirations, within an allocated timeframe of support, to give the client an understanding of the list of options available to them.
  • Ensuring clients are provided person-centred care, giving them power to make decision they feel would be appropriate for them, and working with the client – not for them.
  • Documentation of client work on appropriate electronic records.
  • Working collaboratively with Camden and Islington Foundation NHS Trust – including any internal or external meetings that may be necessary.
  • Overseeing a small team of volunteers – including supervision and guidance for work supporting support workers.
  • Following safeguarding procedure and escalating to both line manager and manager within the Camden and Islington Foundation NHS trust.

Crisis Cafe Service Co-ordinator

Mid and North East Essex Mind
Clacton-on-Sea, Essex
2023.07 - 2024.03
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Monitored service user progress, escalating concerns to appropriate teams where necessary.
  • Oversaw multiple mental health cases simultaneously, allocating referrals, conducting triage assessments, and recommending best courses of action.
  • Training new starters to the Crisis Cafe, including monitoring of their calls and face to face sessions, assessing competence, and offering constructive feedback.
  • Assisting senior management in the operatives of the Crisis Cafe - where appropriate.
  • Facilitating community-based support within Mid and North East Essex with other agencies, establishing new groups and running these, such as community SOS buses and drop-in groups.
  • Provide debriefing sessions for support workers.

Crisis Cafe Support Worker

Mid and North East Essex Mind
Clacton-on-Sea, Essex
2022.12 - 2023.07
  • Provided person-centred support to support a variety of individuals with various mental health conditions within a limited time.
  • Monitored and documented client behaviours, activities, and development, aiding appropriate care plan management.
  • Assessing client needs and triaging them accordingly based on urgency and service demand.
  • Possessing an extensive knowledge of other services/activities within the area and signpost clients where appropriate.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Conducted one-to-one and group support sessions including meditation sessions, talking sessions and arts & crafts.
  • Providing handover notes at the end of each shift to make the next support team aware of the key events of the shift.
  • Ensuring my team are fully supported before, during and after the shift by implementing supervision briefings and debriefings with individual and group discussions to make sure everyone was okay. This enhanced my leadership, communication and teamworking skills.
  • Dividing the workload equally between my team where possible to ensure fairness, but also boosting everybody's morale and cooperation.
  • Liaising with other agencies such as EPUT, CRT, NHS, and The Haven about service users to ensure they receive the best possible mental health support for them. This improved my ability to communicate and highlight key information with external bodies and assess what information is required from others.

Education

Clacton Coastal Academy
Clacton-On-Sea

Bachelor of Arts - Criminology and Sociology

University of Sussex
Brighton, Brighton and Hove
2017.09 - 2020.08

Skills

  • Management
  • Objectivity
  • Creating volunteer services
  • Creating and running trainings
  • Thinking with flair
  • Problem-solving abilities
  • Active listening
  • Multi-tasking
  • Public speaking
  • Communicative
  • Team Player
  • Customer service
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Attention to Detail

Timeline

Support and Connect Service Manager

Mind in Camden
2024.08 - 2026.07

Community Mental Health Recovery Support Worker

Mind in Camden
2024.04 - 2024.08

Crisis Cafe Service Co-ordinator

Mid and North East Essex Mind
2023.07 - 2024.03

Crisis Cafe Support Worker

Mid and North East Essex Mind
2022.12 - 2023.07

Bachelor of Arts - Criminology and Sociology

University of Sussex
2017.09 - 2020.08

Clacton Coastal Academy

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Jack Carpentiere