Jack Byrne
Doncaster,ENG
Summary
Reliable hospital support and clerical administrator with strengths in patient care, accurate record keeping and confidential document handling. Coordinates front-line enquiries, transfers and departmental communication with care and attention. Known for clear communication, adaptability and a steady approach in busy environments. Technically adept with a keen eye for detail.
Overview
8
8
years of post-secondary education
5
5
years of professional experience
Work history
Receptionist supervisor
Doncaster Royal Infirmary
Doncaster
2025.02 - Current
- Ensured smooth running of front desk operations by managing receptionist schedule and duties.
- Managed telephone switchboard to maintain professional, prompt customer interaction.
- Improved customer service standards for enhanced guest experience with the implementation of training workshops.
- Trained new hires on company policies and procedures which ensured consistency in service delivery.
- Assisted in recruitment process for new receptionists resulting in a strengthened team dynamic.
- Coordinated staff rota to ensure full coverage during peak times.
- Boosted team morale, improved efficiency through effective leadership and open communication.
- Utilised conflict resolution skills to handle difficult situations with professionalism and tactfulness.
- Resolved complaints promptly showing attentiveness towards guests' needs, thereby increasing loyalty rates amongst clients.
- Facilitated regular meetings for staff feedback helping in continuous improvement of services.
- Completed compliance documentation and filing processes to ensure regulatory adherence..
- Input current metrics into tracking documents and spreadsheets and prepared reports.
Hospital porter
Queen Elizabeth Hospital Birmingham
Birmingham
2023.07 - 2025.01
- Extended support during patient admissions process, escorting them from reception area to respective wards and rooms.
- Ensured patient safety by transferring them to different hospital departments.
- Supported visitors with directions around the hospital, enhancing user experience.
- Adhered strictly to infection control policies while handling clinical waste or cleaning spillages; upheld best practices in health and safety management at all times.
- Moved heavy equipment between departments, facilitating optimal use of resources.
- Collected medical waste with proper care, maintaining hygiene standards.
- Transferred patients safely between wards to receive treatment.
- Collaborated with multi-disciplinary teams for integrated healthcare provision.
- Undertook delivery of specimens and blood samples to laboratories.
- Responded to cardiac arrests and provided trolley and supporting equipment for such incidents.
- Assisted nurses during emergency situations, aiding efficient patient care.
- Organised transport for discharged patients to their homes.
Clerical administrator
Stepping Hill Hospital
Manchester
2021.06 - 2023.06
- Facilitated smooth workflow, making sure all deadlines were met.
- Ensured accurate record keeping through regular database updates.
- Managed incoming calls efficiently to maintain professional customer service standards.
- Maintained well presented Documents fro healthcare professionals and ensured easy access whenever necessary
- Responded promptly to email inquiries, providing prompt customer service.
- Collaborated closely with other departments, improving inter-departmental cooperation.
- Maintained confidentiality with handling sensitive documents and information.
- Responded promptly to phone and email inquiries.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
Education
Diploma of Higher Education - Journalism
BIMM
Manchester 2016.09 - 2019.06
A-Levels - English Literature
The McAuley Catholic High School
Doncaster 2014.09 - 2016.07
A-Levels - Media Studies
The McAuley Catholic High School
Doncaster 2014.09 - 2016.07
A-Levels - The McAuley Catholic High School
Performing Arts
Doncaster 2014.09 - 2016.07
Skills
- Proficient typing speed
- Multi-Line phone use
- High-Level professionalism
- Technical competency
- Patient service orientation
- Office systems Adept
- Data entry proficiency
- Familiarity with gdpr compliance
- Efficient multitasking
- Effective time management
- Diplomatic conflict resolution
- Document preparation
Timeline
Receptionist supervisor
Doncaster Royal Infirmary
2025.02 - Current
Hospital porter
Queen Elizabeth Hospital Birmingham
2023.07 - 2025.01
Clerical administrator
Stepping Hill Hospital
2021.06 - 2023.06
Diploma of Higher Education - Journalism
BIMM
2016.09 - 2019.06
A-Levels - English Literature
The McAuley Catholic High School
2014.09 - 2016.07
A-Levels - Media Studies
The McAuley Catholic High School
2014.09 - 2016.07
A-Levels - The McAuley Catholic High School
Performing Arts
2014.09 - 2016.07