Jack Brown
Newmarket,Suffolk
Summary
Motivated floor / bar associate with four years of experience. Efficient and well-organised with excellent team member skills. Always working to the best of my ability for the success of the company.
Unafraid of confronting new challenges, meeting new people and creating bonds that contribute towards both a good atmosphere and a successful team.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Bar / Floor Associate
JDWetherspoon
Newmarket, Suffolk
06.2017 - 06.2021
- Processed orders using a range of payment methods - cash, debit and gift card.
- Created relationships with clientele, encouraging a welcoming atmosphere and returning customers.
- Replenished stock, processed deliveries promptly; keeping the pub in order and ensuring all menu items were available.
- Upselling to increase transaction value.
- Maintained exceptional standards of cleanliness and safety within the establishment.
- Customer service with a smile. Always striving to create a welcoming atmosphere.
- Worked efficiently during peak trading hours - teamwork and a good attitude were paramount during events such as the July Race days.
- Resolved customer complaints and process issues with proactive problem-solving skills, all while maintaining a calm and friendly aura.
- Organised between serving customers to maintain order and cleanliness of floor and bar.
- Completed opening and closing duties, prioritising based on the real-time needs of the pub.
Education
Bachelor of Arts - Modern Languages
University of East Anglia
Norwich 09.2021 - 06.2025
A-Levels -
Samuel Ward Academy
Haverhill 09.2017 - 06.2019
Skills
- Constantly striving to improve
- Team player - supporting fellow staff members in any way possible
- Interpersonal communication
- Efficient and fast-paced worker, regardless of pressure,
- Trustworthy and reliable,
- Punctual
- Warm and friendly attitude at all times
Affiliations
- Amateur cooking, resistance training, reading.
Languages
English
Native
French
Upper intermediate (B2)
References
References available upon request.
Timeline
Bachelor of Arts - Modern Languages
University of East Anglia
09.2021 - 06.2025
A-Levels -
Samuel Ward Academy
09.2017 - 06.2019
Bar / Floor Associate
JDWetherspoon
06.2017 - 06.2021
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