Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Jack Broadley

NUNEATON,Warwickshire

Summary

Practical worker with background in problem-solving. Have always had a mathematical mind throughout life with excellent mental arithmetic skills.

Responsible team worker works quickly and safely under minimal supervision.

Organised and dependable. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience
36
36
years of post-secondary education

Work history

Machine operator

Tow Trust Towbars
Atherstone, Warwickshire
10.2023 - Current
  • Controlled factory equipment to exceed daily production targets.
  • Packaged orders with excellent presentation skills.
  • Produced QA samples and conducted quality testing.
  • Sanitised machinery and maintained organised work area to support cleanliness.
  • Applied quality checks on equipment to gauge and solve problems.
  • Cleared debris and waste from working areas, maintaining safe conditions.
  • Notified line manager of potential HSE issues and assisted with corrective actions.
  • Read and interpreted schematics, diagrams and work instructions to verify requirements.
  • Completed daily documentation, updating operational records and company logs.
  • Kept machinery well-maintained in line with safety regulations.

Customer service representative

J R Executive Products Ltd
Nuneaton, Warwickshire
01.2023 - 10.2023
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed high-value payments with meticulous accuracy.
  • Maintained compliant documentation on [Software] for reliable company records.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed inbound customer calls, providing information on service or product upgrades

Postal Worker Christmas Relief

Royal Mail Group
Atherstone, Warwickshire
09.2022 - 12.2022
  • Oversaw error-free sorting of parcels and letters daily.
  • Sorted items accurately and safely loaded them into van, lifting heavy weights.
  • Sorted and differentiated types of packages.
  • Sorted mail items by hand for delivery to local customers or transport to other offices.
  • Adhered to security policies to maintain service integrity.
  • Walked between mail locations carrying bags or pushing carts of mail.

Education

A-Levels - Economics

King Edward VI College
Nuneaton, Warwickshire
09.2020 - 06.2022

A-Levels - Financial Studies

King Edward VI College
Nuneaton, Warwickshire
09.2020 - 06.2022

GCSEs - Mathematics

The George Eliot School
Nuneaton
09.2015 - 05.2020

GCSEs - Statistics

The George Eliot School
Nuneaton
09.2015 - 05.2020

GCSEs - English Language / English Literature

The George Eliot School
Nuneaton
09.2015 - 05.2020

GCSEs - Science

The George Eliot School
Nuneaton
09.2015 - 05.2020

GCSEs - Geography

The George Eliot School
Nuneaton
09.2015 - 05.2020

GCSEs - Religious Education

The George Eliot School
Nuneaton
09.2015 - 05.2020

NVQ Level 1 - Business and Enterprise

The George Eliot School
Nuneaton
09.2015 - 05.2020

Skills

  • Operations monitoring
  • Communication skills
  • Quality inspections
  • Troubleshooting skills
  • Manufacturing quality control
  • Assembly and production
  • Manual sorting
  • Line feeding
  • Maintenance and repair
  • Operations support
  • Planned Preventative Maintenance
  • Health and Safety Compliance
  • First Article Inspection
  • Heavy lifting
  • Equipment troubleshooting

Personal Information

I have an interest in design and the motor industry. As a child I held an MSA racing license and was a member of a British team for motorsport, kart racing at many different tracks around the country. Between races my father and I would work as mechanics changing the kart setup to include ride height, gearing and tyre pressures etc. as well as repairs in ever changing conditions. This was often done in the paddock just before the next race under pressure. In my teen years I was Captain of my local football team. Now I play golf and am a member at Nuneaton Golf Club. This is a sport I thoroughly enjoy and am committed to wanting to be the best I can. I have a good temperament for golf and am able to keep a level head and stay calm. I am 20 years old and have my own car with full driving license. I have been looking for an apprenticeship for some time and finally feel like this is the perfect fit for me. My skill set is perfect for this role and I hope you will give me the opportunity to learn and progress with your company. 

Timeline

Machine operator

Tow Trust Towbars
10.2023 - Current

Customer service representative

J R Executive Products Ltd
01.2023 - 10.2023

Postal Worker Christmas Relief

Royal Mail Group
09.2022 - 12.2022

A-Levels - Economics

King Edward VI College
09.2020 - 06.2022

A-Levels - Financial Studies

King Edward VI College
09.2020 - 06.2022

GCSEs - Mathematics

The George Eliot School
09.2015 - 05.2020

GCSEs - Statistics

The George Eliot School
09.2015 - 05.2020

GCSEs - English Language / English Literature

The George Eliot School
09.2015 - 05.2020

GCSEs - Science

The George Eliot School
09.2015 - 05.2020

GCSEs - Geography

The George Eliot School
09.2015 - 05.2020

GCSEs - Religious Education

The George Eliot School
09.2015 - 05.2020

NVQ Level 1 - Business and Enterprise

The George Eliot School
09.2015 - 05.2020
Jack Broadley