Jack Briggs

• I helped customers manage their premium bond accounts and other investments help by NS&I. I enabled phone customers to invest, withdraw money and modify their accounts at their will.
• Reduced callback frequency by thoroughly addressing all customer concerns during initial interactions.
• Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
• Assisted members in navigating online banking tools, increasing adoption rates of digital solutions.
• Educated customers on online banking features, enabling them to manage their finances more effectively.
• Navigated multiple software systems simultaneously, allowing for efficient call management and accurate recordkeeping.

• Strived to meet and exceed call centre targets while maintaining excellent customer care.
• Developed travel itineraries for clients based on budgets and client needs.
• Equipped clients with detailed travel guides, maps and resources to provide directions and vital information of sites, accommodations and activities.
• Ensured high-level guest service by going above and beyond to achieve client needs.
• Clearly explained products' benefits and value to drive sales.

• Consistently sought ways to go above and beyond job requirements and exceed customer expectations.
• Taking customer food orders, managing cash and card transactions, dealing with customer queries and complaints face to face or over the stores phone.
• Trained and supervised junior pizza chef, supporting with positive reinforcement, guidance and constructive feedback.
• Kept up-to-date knowledge of appropriate health and safety, food hygiene and COSHH regulations.
• Oversaw stock, delivery and rotation systems, monitoring supply inventory and rotating stock to promote freshness.
• Prepared daily ingredients in advance for quick pizza production following guidelines.
• Followed scripts and processes to uphold brand standards.
• Up Selling to help the stores meet KPIs and targets, increasing customer retention.
• Built and maintained strong working relationships with all kitchen staff to generate supportive kitchen atmosphere.

• Pitching the Clients produce/services using direct marketing door to door.
• Covered multiple-mile radius of residential areas daily to maximise company exposure.
• Conveyed exceptional product knowledge, enhancing sales delivery and monthly sales.
• Provided excellent customer service to exceed customers' expectations through efficient and courteous treatment.
• Monitored sales leads and conversions, motivating and incentivising teams to continue increased business.
• Within 2 weeks of being employed I accomplished the sales goal to be promoted to a team leader.
• Exceeded sales through smart, compelling and innovative sales pitches.
• Followed up with customers to gather feedback and meet additional requests.

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Experience description above.

I have been employed twice by this employer.

• Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
• Greeted new customers, answered initial questions and took drink orders.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Stocked and maintained silverware, linens and condiments.
• Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
• Retained knowledge of current menu selections for accurate, reliable customer guidance.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.

• Managing traffic going into Durham to attend the festival, making it safer for people involved in the festival.
• Distributed cones, signs, frames and sandbags at the event site to prevent accidents or injuries.
• Worked effectively in pairs and groups to manage traffic build-ups and divert vehicles.
• Manually controlled 'Stop, Go' traffic signs with attention to safety.
• Answered attendee questions, providing event information.

• I was offered a permanent position, however, I could not accept this as is clashed with my then College attendance.
• Repaired and installed faulty wiring on electrical systems within automotive machines.
• Carried out thorough MOT preparations, aiding workshop efficiency and reducing customer wait times.
• Kept work areas clean, tidy and hazard-free, following all established safety standards.
• Installed various electrical, mechanical and hydraulic parts with meticulous attention to accuracy.
• Used outstanding problem-solving abilities with technical skill to accurately diagnose various vehicle faults.

• Successfully raised over £1700 in 1 week for the Bradley Lowery Foundation.
• Assisted in planning and development of a Charity football match day, in a addition to this hosted a Charity Bake sale in Durham City Centre.
• sold tickets for a charity football match that me and a team hosted and organised
• Wrote and developed marketing plans to set clear goals and objectives, identify right audience and increased profit.
• Conducted regular visual merchandising on bakery cakes and bread, making displays desirable and visually pleasing.
• Kept counters, preparation tables and displays hygienic through regular sanitation and deep cleans.
• Maintained extensive knowledge of bakery product range to efficiently answer customer questions regarding ingredients and selection.
• Worked collaboratively with wider team to achieve team sales targets.

• Assist technicians and mechanics in the garage workshop
• Washing and polishing cars, assist in changing wheels and tyres, draining and replacing engine oil, MOT's, update car interface, general assistance with repairs.
• Performed tyre changes and wheel alignments.
• Cleaned inside of vehicles to sanitise and meet customer expectations.
• Kept strong knowledge of health and safety regulations, promoting adherence to minimise staff risk.
• Opened and closed service doors, organised equipment and kept garage clean, tidy and hazard-free to assist in smooth-running operations.
• Assembled and assisted in the manufacture of various mechanical equipment to recognised client standards.
• Performed preventive and corrective maintenance to reduce faults.
• Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.

• Assist with office move which involved cataloguing files, emptying filing cabinets and packing into storage boxes, identification and labelling of boxes
• Moving boxes to dispatch area ready for transportation.
• Swiftly unloaded goods and packages at new locations, assisting with unpacking as required.
• Maintained peak physical fitness levels to perform heavy lifting duties safely and reliably.
• Achieved service time and quality targets.

• Remove and replace metal crowns on plastic teeth in the phantom head room which aided the teacher to have more time focusing on the educational content.
• Maintained safe, clean and organised classroom environment.

One Day work experience.

• Deliver promotional leaflets around selected areas for a travel agent
• Delivered a wide range of materials to residential areas, including leaflets, flyers, catalogues, brochures and posters.
• Maintained friendly and approachable when distributing flyers, making people feel comfortable and gaining company trust.
• Stayed physically fit to lift parcels of leaflets and walk delivery distances.
• Memorised all leaflet details and specifications to communicate to customers and answer questions as required effectively.

• Ensured quality, presentation and proper quantities of plated food from line activities.
• Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
• Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
• Catered to all dietary requirements and food intolerances to accommodate guests' needs.
• Communicated with kitchen staff, restaurant floor staff and management team for successful service delivery.
• Devised on the spot solutions to effectively resolve all emerging issues throughout shifts.
• Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality.