Jack Bilton
Leeds,North Yorkshire
Summary
I am a reliable and motivated graduate who works well with people of all ages and at all levels. I learn new tasks quickly and effectively and strive to complete everything to a high standard using my initiative. Confident and outgoing I always give 100% effort to everything that I do. I work equally well in a team or on my own. I am looking forward to making a valuable contribution to a working environment and would welcome an opportunity to prove myself.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Admissions Call Agent
Liverpool John Moore University
Liverpool
2023.02 - 2023.04
- Delivered excellent customer service skills and a commitment to customer satisfaction
- Handled calls to future students, answering any queries and questions they may have
- Worked to ensure quality service and addressed and resolved all prospective student issues.
- Used targeted questioning techniques to determine future student needs and signposted to appropriate support.
Customer Service Adviser
Hermes/Evri
Leeds
2020.06 - 2022.10
- Worked for the customer service department on three separate occasions during my summers at university, handling queries via email and the phone
- Successfully resolved complex customer issues, such as lost parcels and developed structured scripts and criteria to achieve optimal resolution
- Promoted to a more senior department managing complaints.
Warehouse Operative
Sainsbury's
Leeds
2020.08 - 2020.09
- Loaded and unloaded pallets in a fast-paced warehouse environment.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Completed work following safety rules for best working practices.
Waiter
South Milford Hotel
Leeds
2018.09 - 2019.05
- Served as a friendly, hardworking, and punctual employee
- Consistently worked with customers in mind
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Worked to represent the company in a positive and enthusiastic manner.
Pot wash & Waiter
Queen O'T'old Thatch Pub
Leeds
2017.10 - 2018.08
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Handled food with sanitation and safety in mind.
Administrator
Cranswick Gourmet Bacon Factory
Leeds
2018.06 - 2018.06
- Experienced working in an office setting organising and filing documents
- Ensured that procedures were properly followed.
Education
Bachelor of Arts - Law And Business
Liverpool John Moores University
Liverpool 2020.09 - 2023.06
A-Levels - Business Studies
Sherburn High School
Sherburn in Elmet, North Yorkshire 2017.09 - 2019.07
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Tadcaster High School, Sherburn High School
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School of Law, John Moores University
Skills
- Interpersonal skills
- ICT Skills - use of Office
- Problem Solving
- Team work
- Leadership
Interests
Hobbies
, Football
Captained my High School Football Team
Played Football at Academy Level playing for York City
Futsal
Played in the first team for John Moore's University Men's team, securing promotion during my first year.
Appointed the role
of treasurer of the futsal society, and therefore given the responsibility of handling the club's finances and organising travel.
Passionate interest in Movies and Music.
Timeline
Admissions Call Agent
Liverpool John Moore University
2023.02 - 2023.04
Bachelor of Arts - Law And Business
Liverpool John Moores University
2020.09 - 2023.06
Warehouse Operative
Sainsbury's
2020.08 - 2020.09
Customer Service Adviser
Hermes/Evri
2020.06 - 2022.10
Waiter
South Milford Hotel
2018.09 - 2019.05
Administrator
Cranswick Gourmet Bacon Factory
2018.06 - 2018.06
Pot wash & Waiter
Queen O'T'old Thatch Pub
2017.10 - 2018.08
A-Levels - Business Studies
Sherburn High School
2017.09 - 2019.07
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Tadcaster High School, Sherburn High School
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School of Law, John Moores University