Jack Baker
Summary
Talented Team Leader experienced in and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing the necessary skill and knowledge to tackle any operational demand.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Sales development representative
ZigZag Global
Remote, Remote
01.2025 - Current
- Utilised HubSpot CRM software proficiently for tracking interactions and sequencing contacts.
- Highlighted product features of ZigZag and benefits in line with customer needs and market trends.
- Increased new business through strategic networking on LinkedIn and cold calling.
- Proactively built lists of prospective customers in target verticals to increase sales.
Zero Carbon Squad Lead
OVO Energy
Bristol
08.2023 - 12.2024
- Established and cultivated two account management squads from inception, fostering a culture of inclusivity and positivity, resulting in the transformation of both teams into high-performing units within AM.
- Demonstrated adept problem-solving skills and consistently contributed to achieving KPIs across the group.
- Supported the development of numerous agents from training through to probation, and further development of more experienced agents.
- Received a perfect 10 score for Manager Caring on most recent Peakon survey, as well as consistent positive praise from colleagues.
Bristol Team Leader
The Supply Room
Bristol, Bristol
08.2021 - 07.2023
- Led recruitment of education professionals in Bristol for a variety of Primary, Secondary and SEN Schools.
- Built The Supply Room Brand in Bristol based on positive experience for candidates, and high quality service for clients.
- Forged meaningful professional relationships with clients to maintain a constant flow of business.
- Professionally handled difficult safeguarding incidents and objections to maintain first-class customer service standards.
- Recruited, trained and developed my own team.
- Fostered positive employee relationships through communication, training and coaching.
- Demonstrated sales strategies and customer service best practices to enhance team performance.
- Prepared strategic planning to realise company vision.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Trainee Teacher
PGCE Secondary School Placements
Bristol
09.2019 - 06.2021
- Developed creative and varied lessons for secondary aged pupils.
- Balanced university-based study alongside weekly teaching duties.
- Instructed groups of students in classroom setting as well as provided individual student support.
- Supported SEN students by differentiating lesson content and delivery.
- Established classroom rules and standards of behaviours.
Education
BSc - Virology and Immunology
University of Bristol
Bristol 09.2014 - 07.2018
Skills
- Team development strategies
- Employee performance reviews
- Employee coaching and mentorship
- Customer relationship management
- Employee retention strategies
- Concise time management
- Client support
Timeline
Sales development representative
ZigZag Global
01.2025 - Current
Zero Carbon Squad Lead
OVO Energy
08.2023 - 12.2024
Bristol Team Leader
The Supply Room
08.2021 - 07.2023
Trainee Teacher
PGCE Secondary School Placements
09.2019 - 06.2021
BSc - Virology and Immunology
University of Bristol
09.2014 - 07.2018