Jack Ashby
Retail Sales Manager
London
Summary
Experienced and results-driven Retail General Manager with over 6 years in the retail industry. Proven ability to lead high-performing teams, deliver exceptional customer service, and drive sales - including managing a store during its record-breaking year in 2024. Currently relocating to London and looking to leverage my communication, customer service and problem-solving skills into a new role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager/EPOS Manager
Hilltop Garden Centre
06.2023 - Current
- Upon my return to the company, I took on a dual role of General Manager and EPOS Manager, overseeing all aspects of store operations, while also taking responsibility for the management and optimisation of the store's EPOS (Electronic Point of Sale) systems.
- Oversaw staff recruitment, training, and scheduling for a busy retail environment.
- Managed the store during its record-breaking year in 2024. Through strategic pricing and stock acquisition, furniture revenue was up by 60% from 2023.
Supervisor, Customer Service
Foot Locker
02.2023 - 04.2023
- Supervised one of the largest Foot Locker stores globally, ensuring that sales targets were consistently met.
- Responsible for training, coaching, and ensuring that casual (part-time) staff are comfortable and happy within their role.
Sales Manager/General Manager
Hilltop Garden Centre
05.2018 - 11.2022
- Progressed from sales to general management, overseeing daily operations, and staff performance.
- Created targets for sales consultants while ensuring they maintain an honest, transparent approach with customers, so that the company remains reputable for its customer service.
- Traveled across the UK and overseas to source high-quality furniture suppliers while maintaining profitability.
Education
Customer Service
Coventry College
Coventry05.2018
High School - undefined
Nicholas Chamberlaine School
Coventry07.2017
Skills
- Effective Team Management
- Sales Growth
- Training & Staff Development
- Supplier Sourcing & Negotiation
- Bartending Expertise
- Customer Relationships
Hobbies
Live Music: A dedicated attendee of live music events, with a particular love for concerts and festivals. I enjoy exploring new genres and supporting local artists whenever possible.
Sports Enthusiast: Passionate about different sports including football, cricket & tennis. I enjoy following my football team across the country where possible due to my love of the sport and the sense of community.
Certification
Level 2 Certificate in Customer Service
Timeline
General Manager/EPOS Manager
Hilltop Garden Centre
06.2023 - Current
Supervisor, Customer Service
Foot Locker
02.2023 - 04.2023
Level 2 Certificate in Customer Service
05-2018
Sales Manager/General Manager
Hilltop Garden Centre
05.2018 - 11.2022
High School - undefined
Nicholas Chamberlaine School
Customer Service
Coventry College
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