Jack Angus
Epsom,London
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work history
Account Manager SME
Bytes Software Services
Leatherhead, Surrey
07.2022 - Current
- Developed professional relationships with clients to build trust, respect and reliability.
- Pursued leads referred through cold calling to upscale sales cycle.
- Provided demonstrations of features, benefits and value of products and services.
- Researched and applied proven marketing techniques to drive sales.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Determined strategic direction of organisation based on industry knowledge and market research.
Fabricator
Structura UK LTD
London
09.2017 - Current
- Assembled Curtain Wall components by examining connections for correct fit, fastening parts and subassemblies with complete accuracy
- Verified specifications of finished products by measuring completed components, performing detailed quality checks within the given time frame
- Evaluated technical drawings and blueprints, ensuring accurate product assembly according to specifications
- Inspected each completed project to make sure that it met all blueprint specifications
- Followed plans, orders and technical specifications to complete accurate work that met project specifications and quality standards
- Safely disposed of excess materials and waste within target timescales to minimize health risks.
Customer Service Assistant
Sainsbury's Local
London
12.2015 - 08.2017
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service
- Provided all-round store support, performing cashier duties, offering product assistance, and delivering customer care
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
- Stocked and rotated inventory regularly
- Assisted with product selections according to individual requirements and preferences
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests
- Listened to individual complaints with open mind and asked detailed questions to understand issues.
Crew Member
McDonald's
London
01.2012 - 05.2016
- Provided high-level customer service by going the extra mile to identify and cater to customer needs
- Maintained flexible schedule to work variety of shifts, including breakfast, lunch, dinner and nights
- Employed multitasking skills to switch fluidly between various activities and cope with high demand
- Consistently sought ways to go above and beyond job requirements and exceed customer expectations
- Skillfully handled customer complaints, using excellent problem-solving skills to resolve issues efficiently
- Maintained excellent team relationships by going the extra mile to assist colleagues needs and requests.
Education
2013
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2010
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2009
Skills
- Health and safety compliance
- Measurements
- Customer service
- Polite and friendly
- Quality control
- Multi-tasking
- Energetic work ethic
- Relationship management
- Brand positioning
Timeline
Account Manager SME - Bytes Software Services
07.2022 - Current
Fabricator - Structura UK LTD
09.2017 - Current
Customer Service Assistant - Sainsbury's Local
12.2015 - 08.2017
Crew Member - McDonald's
01.2012 - 05.2016
Carshalton College - ,
Crawley College - ,
Tanbridge House School - ,