Jack Alfie Walker
Melton Mowbray,Leicestershire
Summary
Self-motivated and adaptable professional with strong interpersonal skills and a passion for continuous learning. Proven ability to thrive in diverse roles, leveraging transferable skills to contribute positively to workplace dynamics. Committed to organization and hard work, with a focus on listening to feedback and collaborating effectively to achieve shared goals.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Store Supervisor / Assisting Manager
TOFS (The Original Factory Shop)
Melton Mowbray, Leicestershire
02.2024 - Current
- This particular role I thoroughly enjoyed & strived in. I dealt with everything & more listed in previous roles and had additional tasks I managed persistently.
- Social Media Specialist - was wholly responsible for all social media posting by the store. This role included managing content platforms on Facebook by building brand awareness, engaging audiences, driving sales, involving strategy and community interaction. I adored this role growing our online presence, developing and scheduling posts using my own photography enabled me to learn & excel at several tasks all together.
- Complete Store Management - was responsible for the store when the Store Manager was on annual leave or relocated to another store to assist in daily operations or cover. Really enjoyed this aspect of the role liaising with the Store Manager & assisting her in every aspect of the job, did learn a lot from this & was glad & thankful I was given the opportunity I enjoy growing.
- IT Specialist - was responsible for fixing & assisting customers and colleagues navigating the app provided by the company for customers & colleagues. This included signing up customers and colleagues and being knowledgeable about the app & having enquiries forwarded over to me. IT & Computers and anything associated I really excel in & enjoyed having this all handed over to me.
- Date Checking Specialist - had control over all the date checking & stock management of confectionary. An extremely important role keeping up to date with the stock & requiring a keen eye and attention to detail.
Customer Service Assistant
One Stop Stores Ltd.
Melton Mowbray, Leicestershire
08.2019 - 05.2021
- Provided friendly and attentive service by promptly responding to customer enquiries and following up on order requests.
- Helped customers select products according to individual requirements and preferences.
- Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
- Ensured customer experiences stayed positive by providing attentive and helpful customer service.
- Resolved customer complaints calmly and professionally, ensuring customer satisfaction with appropriate solutions.
- Addressed customer service inquiries quickly and accurately.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Consulted with clients to determine product needs and make recommendations on purchases.
- Increased store sales through effective sales and upselling techniques during customer interactions.
- Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
- Proactively researched product range, keeping knowledgeable for customer enquiries.
- Stocked and rotated inventory regularly requiring extreme attention to detail, extremely important.
- Kept store displays looking presentable, clean and appealing by conducting visual merchandising tasks.
- Contributed to team efforts by efficiently handling cashier responsibilities, providing product assistance, and ensuring store cleanliness.
- Participated in internal activities committees and coordinated monthly team building activities.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Assisted in fulfillment of customer orders placed in person and by telephone.
- Assisted customers in finding out-of-stock items.
Customer Service Assistant
Flower Basin
Melton Mowbray, Leicestershire
03.2018 - 03.2019
- Greeted customers to facilitate sports betting services, assessed service needs, and accurately input orders into electronic systems to enhance customer satisfaction.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Cross-trained staff to ensure seamless support among customer service representatives.
- Prepared Floristry Orders in a busy local shop.
- Generated leads for new sales through proactive telephone and email outreach to customers, contributing to business growth.
- Cross-trained and supported customer service representatives to ensure continuity of service during peak times.
Education
English Language, English Literature, Mathematics, Media Studies, Writing Level: 2, Speaking Listening and Communication Level: 2, Physical Education, NCFE Learning to Learn Level: 1, NCFC Entry Level Award in Occupational Studies For The Workplace (Entry 3), Open Awards Level: 1 Award in IT User Skills (QCF), NCFC Level: 1 Award in Employability Skills, BTEC Level: 2 Award in Home Cooking Skills (QCF), Functional Skills Level 1, Health and Social Care Level: 1
Long Field Academy
Melton Mowbray, Leicestershire 01.2012 - 01.2017
Skills
- Customer service management & team leadership
- Complaint management & conflict resolution
- Strategic planning, analytical thinking & problem solving
- Effective communication & relationship building
- Strong organisational skills & attention to detail
- Community engagement
- Time, inventory & operations management
- Flexible schedule
- Multitasking and organization
- Bank and safe deposits
- Retail merchandise quality standards
- Work planning and prioritisations
- Documentation and reporting
- Customer loyalty and retention
- Team building and leadership
- Security system monitoring
- Work delegation
- Social media strategy
- IT troubleshooting
- Sales techniques
- Employee training
- Policies and procedures
- Store maintenance
- Customer flow monitoring
- Schedule coordination
Hobbies and Interests
- Cooking
- Volunteering
- Walking
- Cycling
- Running
- Outdoor activities
- Socialising
- Watching documentaries
Personal Information
Date of Birth: 12/23/00
Languages
English
Beginner
A1
Timeline
Store Supervisor / Assisting Manager
TOFS (The Original Factory Shop)
02.2024 - Current
Customer Service Assistant
One Stop Stores Ltd.
08.2019 - 05.2021
Customer Service Assistant
Flower Basin
03.2018 - 03.2019
English Language, English Literature, Mathematics, Media Studies, Writing Level: 2, Speaking Listening and Communication Level: 2, Physical Education, NCFE Learning to Learn Level: 1, NCFC Entry Level Award in Occupational Studies For The Workplace (Entry 3), Open Awards Level: 1 Award in IT User Skills (QCF), NCFC Level: 1 Award in Employability Skills, BTEC Level: 2 Award in Home Cooking Skills (QCF), Functional Skills Level 1, Health and Social Care Level: 1
Long Field Academy
01.2012 - 01.2017