Jacinta Ugwuoha
Oban,Scotland
Summary
Compassionate individual seeking to contribute to well-being of others in Care Support Worker role. Excellent communication and problem-solving skills, coupled with strong ability to build rapport and provide emotional support. Aim to enhance quality of life for service users by delivering attentive and thoughtful care. Professional in care support work with focus on compassionate and personalised assistance. Capable of enhancing quality of life for individuals in need through tailored support plans and empathetic interaction. Utilises unique skills in communication, problem-solving and resilience to foster positive environments and contribute to team objectives.
Overview
8
8
years of professional experience
Work history
Care support worker
Yinsum healthcare
Oban, Scotland
09.2023 - 07.2025
- Enhanced patient dignity with respectful personal care assistance.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Ensured medication administration as per schedules, adhering strictly to guidelines and instructions from healthcare professionals.
- Collaborated on multidisciplinary teams for comprehensive patient care.
- Delivered high-quality care by closely following individualised care plans.
- Documented all care provided accurately, improving communication amongst team members.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Collaborated with external support providers to maintain good care continuity.
- Monitored client progress and adapted support programmes to meet changing needs.
- Highlighted additional support provisions to maximise clients' growth opportunities.
- Offered practical daily living advice, including financial planning, housing support and legal guidance.
Healthcare support worker
Top Tee Medical Centre
Surulere, Lagos, Nigeria
01.2021 - 06.2023
- Supported the implementation of care plans tailored to individual patient needs.
- Documented patient observations accurately for healthcare team's reference.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Ensured timely delivery of meals and refreshments, maintaining hydration levels of patients.
- Provided emotional support for patients and their families during difficult times.
- Worked closely with multidisciplinary team to deliver holistic care.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Assisted medical staff with routine clinical procedures, enhancing efficiency.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
Health care assistant
Cedarwest Hospital
Abuja, Nigeria
01.2018 - 01.2021
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
- Helped design and update treatment plans based on progress and health developments.
Education
Bachelor of Art - English Language
University if Ibadan
Skills
- Personal Care Assistance
- Medication Administration & Management
- Patient Mobility & Transfers
- Compassionate Communication
- Emotional Support
- Collaboration with Healthcare Professionals
- Care Plan Development
- Care Plan Implementation
- Record Keeping
- Care Documentation
- Emergency Response
- Dementia care expertise
- Personal hygiene maintenance
- First Aid
- Safeguarding knowledge
Trainings
- First Aid & CPR Certification,
- Manual Handling Certification,
- Medication Management Training,
- Dementia and how it affect Health & Social Care
- Fire Safety
- Person- Centred Care
- Role of Care Support Worker
- Infection Control
- Food Hygiene
- Safe Administration of Medicine
- Safeguarding of Vulnerable Adult
- Nutrition and Diet
- Dying Death and Bereavement
References
References available upon request.
Timeline
Care support worker
Yinsum healthcare
09.2023 - 07.2025
Healthcare support worker
Top Tee Medical Centre
01.2021 - 06.2023
Health care assistant
Cedarwest Hospital
01.2018 - 01.2021
Bachelor of Art - English Language
University if Ibadan
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