Jacinta Onyewadume

• I liaise directly with patients, referral centre teams, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored
• I am responsible for ensuring that all referrals and appointment requests are processed in line with departmental and Trust wide procedures
• I make the amendment and cancellation of all appointments types (new and follow ups )
• I make appointments in the appropriate clinics using Patient Information Management System (PIMS) and the NHS National Booking System (ERS) in line with 18 Week Referral to Treatment Pathway and the ‘Two Week Rule' for cancer referrals
• I also ensure that outpatient waiting times across the specialities are constantly monitored in line with performance target, Answer calls from patients and deal with their queries, requests for changes to their appointments and booking follow up appointments
• I work as part of a team to ensure that both the team and individual performance targets are met and maintained

• At St Mary's hospital at the discharge department
• I ensure a patient is brought in safely from the ward to the discharge lounge, I attend to their wants and also see to their personal needs such as providing food and making sure they are clean and clothed before going home
• I assist the nurse in getting their medications from the pharmacy and making sure they are up to date and complete to be discharged with
• I also fast track a patients transport on Carps Logger and Cerner while they are waiting for their medication to make sure they are not waiting for long at the hospital
• I provide patient's with appropriate information relating to their hospital appointment: transportation
• Also dealing with telephone queries from wards and patients
• As a HCA, I have learnt a lot as the patients are my number one priority and their health is very important, I have to be really patient especially with the older and dementia patients because they need to be reassured sometimes and I have to be selfless as this makes my patient trust me more and confident that they are in good care
• I demonstrate a high standard customer care by being helpful and courteous at all times to the patients and staff
• Administered blood tests and blood pressure checks.
• Safely escorted patients during medical appointments and hospital visits.
• Built patient confidence through physical exercise, promoting positive lifestyle changes and improved well being.
• Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
• Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
• Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
• Worked closely with nurses to maintain high levels of communication.
• Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
• Supported clinical staff to complete health assessments.
• Thoroughly sterilised and sanitised clinical and mobility equipment.
• Prepared healthy meals and delivered feeding support.
• Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
• Optimised patient satisfaction through compassionate, considered care and communication.

As a live in career, I ensure a persons continued quality of life such as bathing, washing, dressing, assisting with their personal and oral hygiene, toileting and maintenance of their appearance. It also includes supporting morning and night time routines, supervision of medication, helping with odd jobs around the house, cooking and also companionship.

• Completed documentation of care, hospital actions and patient activities for up-to-date client records.
• Delivered high-quality care to clients with disabilities, achieving care plan objectives.
• Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
• Provided holistic care through support across leisure pursuits and creative activities.
• Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

• A fast paced African restaurant with a number of branches across London including Stratford
• Key responsibilities include food preparation, waiting tables, Covering shifts in short notice, Cash handling while under pressure, operating the till at the check out and Problem solving.

• A retail shop based in Stratford
• Working behind the tills, Covering shifts in short notice and stock control,
• Cash handling while under pressure, operating the till at the check out and Problem solving
• January 2018 - Retail Assist (Work experience through college course) - Waitrose - worked in a few different roles across the store as part of my college work experience placement
• Picking and packing packages
• Stock storage and order processing

• A trendy modern restaurant, waiting tables, serving food and drinks, Covering shifts in short notice and dealing with customer demands
• I have also worked at a number of temporary catering events in Central London through the "Staff Heroes" temporary staffing agency.