Summary
Overview
Work History
Education
Skills
Custom
Affiliations
Certification
Timeline
Generic

Jac Greenwood

London

Summary

Dynamic leader with expertise in customer-centric leadership and a proven track record of driving KPI and business performance impact. Skilled in relationship building, prioritisation, and results focus, with extensive experience in employee relations and both remote and on-site team leadership. Adept at coaching and development, leveraging IT proficiency to enhance team productivity. Committed to fostering a collaborative work environment that supports career growth and organisational success.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Logistics Manager

Argos
Park Royal
06.2022 - 04.2025
  • Led logistics and delivery operations in a multi-channel environment.
  • Improved stock accuracy by 20% with revised audit and tracking methods.
  • Achieved 97%+ on-time delivery rate
  • Resolved multiple ER cases with successful outcomes.
  • Reduced controllable costs through resource optimization.

Online 4S Customer & Trading Manager

Sainsbury's
Richmond
04.2021 - 06.2022
  • Oversaw online fulfilment and in-store trading, improving customer satisfaction.
  • Delivered online campaigns aligned with business objectives.
  • Coached team leads and improved KPI delivery through development plans.

Trading Manager

Argos
Multiple Locations
09.2019 - 04.2021
  • Managed store operations including logistics, staffing, and customer service.
  • Led a team of 55+ colleagues and delivered performance across KPIs.
  • Handled ER cases and ensured team engagement and succession planning.
  • Provided remote support to satellite stores during peak operations.

Customer Fulfilment Manager / Team Leader / Assistant

Argos
Kingston Upon Thames
11.2017 - 04.2021
  • Progressed across fulfilment roles improving accuracy and team efficiency.

Night Stock Team Assistant

Argos
Kingston Upon Thames
08.2017 - 11.2017
  • Replenished stock and ensured store readiness for trading hours.

Warehouse Team Leader / Partnership Driver

John Lewis Partnership
01.2008 - 08.2010
  • Oversaw transport logistics and team training within the warehouse department.
  • Maintained H&S compliance and managed customer deliveries.

Football Coach (Part-time)

- 04.2025
  • Mentored and coached young athletes to build skills, confidence, and teamwork.

Education

Christ's School
01.2002 - 01.2007

Skills

  • Customer-Centric Leadership
  • KPI & Business Performance Impact
  • Relationship Building
  • Prioritisation & Results Focus
  • Employee Relations (ER)
  • Remote & On-Site Team Leadership
  • Coaching & Development
  • IT Proficiency

Custom

  • Travelling
  • Football
  • Golf
  • Personal fitness

Affiliations

  • Golf
  • Football
  • Travelling
  • Gym

Certification

· - FA Football Coaching Certificate

· - NVQ in Warehouse and Storage

· - First Aid Certification

· - Health & Safety

· - Manual Handling

· - Safeguarding Children

Timeline

Logistics Manager

Argos
06.2022 - 04.2025

Online 4S Customer & Trading Manager

Sainsbury's
04.2021 - 06.2022

Trading Manager

Argos
09.2019 - 04.2021

Customer Fulfilment Manager / Team Leader / Assistant

Argos
11.2017 - 04.2021

Night Stock Team Assistant

Argos
08.2017 - 11.2017

Warehouse Team Leader / Partnership Driver

John Lewis Partnership
01.2008 - 08.2010

Christ's School
01.2002 - 01.2007

Football Coach (Part-time)

- 04.2025

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Jac Greenwood