Jabulile Zungu
Experienced Lead Barista
Johannesburg
Summary
A young, highly motivated Lead Barista with a passion for coffee and a proven ability to communicate effectively and learn new skills quickly. With over two years of experience as a Barista.
Enjoys creating memorable beverages for customers and excels at engaging with people from diverse cultures and backgrounds. Possesses strong organizational and administrative skills, having successfully trained and mentored three baristas at Seattle Coffee Company.
A self-managed professional, effectively running an outlying store and is relied upon for decision-making and problem-solving, both with the team and with customers. Holds integrity, respect, and accountability in high regard.
A focused and versatile professional with strong talents in customer service and specialty drink preparation. A dedicated multi-tasker who thrives under pressure and consistently delivers excellent customer service and engagement.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Lead Barista
Seattle Coffee Company
09.2019 - Current
- Trained, scheduled, and supervised barista workers to optimize efficient service delivery and uphold store policies.
- Pleasantly interacted with customers during busy periods to promote fun, positive environment.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Promoted additional items with beverages, increasing store sales and and maintaining a good gross profit.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Sanitized the equipment and wiped down the counters and tables to prevent the spread of germs and maintain a clean environment.
Education
Higher Certificate - Human Resource Practices
Rosebank College
01.2015 -
Certificate - Computer Fundamentals
New Beginnings Learning Academy
09.2014 - 09.2014
Certificate - General Education And Training Certificate
New Beginnings Learning Academy
09.2014 - 09.2014
High School Diploma -
Isikhumbuzo Secondary School
Orange Farm 01.2009 - 12.2013
Skills
Skilled trainer and mentor with exceptional administrative abilities
Strong communication skills and excellent organizational capabilities
Strategic problem-solver with a focus on operational efficiency
Proficient in promoting and recommending menu options to enhance customer experience
Experienced in maintaining inventory and equipment, including cleaning, troubleshooting, and scheduling repairs
Committed to evaluating and refining processes to improve service quality and operational efficiency
Accomplishments
- Maintaining a good gross profit.
- Receiving recognition from customers on the services and professionalism of the team.
References
- Mr. Patrick Lunumbe, Regional Manager, Seattle Coffee Company, 081 446 6696
- Miss, Kgopotso, Human Resources, Seattle Coffee Company, 010 593 0793
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Xhosa
Proficient
C2
IsiZulu
Proficient
C2
Timeline
Lead Barista
Seattle Coffee Company
09.2019 - Current
Higher Certificate - Human Resource Practices
Rosebank College
01.2015 -
Certificate - Computer Fundamentals
New Beginnings Learning Academy
09.2014 - 09.2014
Certificate - General Education And Training Certificate
New Beginnings Learning Academy
09.2014 - 09.2014
High School Diploma -
Isikhumbuzo Secondary School
01.2009 - 12.2013
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