Jabin James
Newport
Summary
Analytical and detail-oriented professional specializing in data analysis, business intelligence, and strategic insights. Apply data-driven approaches to complex problem-solving, enabling decision-making. Proficient in core business analytical tools such as Excel and Power BI for extracting actionable insights that drive business performance. Thrive in dynamic environments, collaborating with cross-functional teams to optimize processes, identify trends, and deliver results. Passionate about transforming raw data into valued insights that contribute to organizational growth and success. Continuously seeking out new technologies and methodologies to enhance the accuracy and efficiency of data. Open to discussing how data can be leveraged to transform business outcomes.
Overview
11
11
years of professional experience
Work History
Customs Clearance Operator
Davies Turner
06.2022 - Current
- Completing import declarations in a busy customs clearance department for Road, Ocean & Rail.
- Collecting relevant information from stakeholders.
- Assisting the compliance team with customs audits, amendments, and other duties.
- Ensure a high standard of work to maintain good levels of customer service and compliance.
- Manifest Data in Destin8 for Trailers & Containers clearing at our Warehouse.
- Good Knowledge of CHIEF, CDS, T Forms, Destin 8 & CNS
- Focused on learning new skills and staying updated with industry changes.
Deputy Manager
MD Everywhere
06.2021 - 03.2022
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Created weekly performance reports, analyzing and interpreting data to improve day-to-day business operations.
- Reviewed production issues and implemented corrective action plans, enhancing operational efficiency.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
Team Leader
MD Everywhere
01.2019 - 05.2021
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Streamlined processes to achieve efficiencies and cost savings.
- Retained high-performing staff by developing rewards and bonus schemes.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Quality Analyst
MD Everywhere
01.2017 - 12.2018
- Audit team's work and share daily Reports.
- Giving training to weak performers.
- Sharing Feedback with team based on Errors Charged.
- Acting as a SPOC for various service & team-level activities.
- Analyzed quality and performance data to support operational decision-making.
- Created and revised procedures, checklists and job aids to reduce errors.
Senior AR Analyst
MD Everywhere
06.2015 - 12.2016
- Worked on denials, followed up on submitted claims status and unpaid claims, and initiated tracers. Submitted corrected Claims and Appeals if necessary.
- Responsible for handling new trainees every month, training them thoroughly to analyze the claim, and handling software.
- Responsible for allocating assignments to other Medical Billing Analysts in the absence of the Team Leader.
- Apart from meeting monthly targets, responsible to make my trainees work and maintain their assigned targets.
- Received numerous floor R&R (Rewards and Recognition) awards for meeting Client project deadlines.
AR Analyst
e4e Healthcare Business Services
11.2013 - 03.2015
- Worked as an AR Follow up executive for US Health insurance claims.
- The team’s nature of work was to handle denials and collect AR for contracted and non-contracted providers
- Main KRA was to handle denials, looked into the actual reason for denials, and got the claim reprocessed and paid, in case of overpayment I was responsible for making refunds either to insurance to patients after doing proper follow up.
Education
Master of Business Administration - HR
Sikkim Manipal University
India09.2020
Diploma of Higher Education - Software Engineering
National Institute of Information Technology (NIIT
India04.2016
Bachelor of Arts - All Subject
University of Delhi
India04.2015
Skills
Data Visualization and Presentations
Data Analysis
Excel Functions
Microsoft Power BI
Data Cleaning
Analytical Problem Solving
Project Management
Timeline
Customs Clearance Operator
Davies Turner
06.2022 - Current
Deputy Manager
MD Everywhere
06.2021 - 03.2022
Team Leader
MD Everywhere
01.2019 - 05.2021
Quality Analyst
MD Everywhere
01.2017 - 12.2018
Senior AR Analyst
MD Everywhere
06.2015 - 12.2016
AR Analyst
e4e Healthcare Business Services
11.2013 - 03.2015
Master of Business Administration - HR
Sikkim Manipal University
Diploma of Higher Education - Software Engineering
National Institute of Information Technology (NIIT
Bachelor of Arts - All Subject
University of Delhi
Similar Profiles
Raymond BattlesRaymond Battles
Student Worker at Turner Job, Turner Job CorpsStudent Worker at Turner Job, Turner Job Corps
Patricia KuehnlPatricia Kuehnl
Paralegal at Peachey Davies & Myers, P.C.Paralegal at Peachey Davies & Myers, P.C.
Kathleen P Gardner, CPAKathleen P Gardner, CPA
Auditor at Davies, Goldstein & AssociatesAuditor at Davies, Goldstein & Associates