Jabari Lyles
London,England
Summary
Detail-oriented Field Service Engineer experienced in troubleshooting and repairing Waters and Agilent LC systems, along with Waters QDA/UPLC, SFE/SFC, and 908 Rebel MS platforms. Delivered effective technical support and managed parts inventory, service records, and project timelines, while ensuring compliance with safety protocols. Focused on advancing in field service management and enhancing customer relationships through exceptional engineering support.
Great team player with exceptional technical skills and commitment to accurate record-keeping and inventory. Strong team player but also happy working alone.
Overview
25
25
years of professional experience
Work history
Field Service Engineer
908 Devices Inc.
Boston, MA
2022.01 - 2025.01
- Supported REBEL analyzer for cell culture and bio-process analysis through on-site and remote installation, training, troubleshooting, and maintenance, ensuring premier customer support via email, phone, and augmented-reality tools. Collaborated with field applications, sales, customer service, and product development teams to align service objectives and communicate customer insights effectively. Developed technical assistance and training documentation. Supported high-travel, field-based West Coast territory.
- Led integration of new technologies to enhance operational workflows and efficiency.
- Enhanced work efficiency by implementing automation techniques to streamline operations.
- Identified and analysed operational inefficiencies within processes to propose targeted solutions.
- Resolved operational inefficiencies by implementing effective solutions.
Corporate Innovation Scientist
Flower One LLC
Las Vegas, NV
2019.07 - 2020.11
- Led data analysis, troubleshooting, and process development for CO₂, ethanol, and LPG extraction, enhancing laboratory operations for brand partner production methods. Mentored production staff and supported successful laboratory startup activities.
- Applied critical thinking to analyse problems, evaluate solutions, and facilitate informed decision-making.
- Completed critical tasks promptly, ensuring project schedules met and team efficiency maximised.
- Adapted to new skills swiftly, supporting increased productivity in daily tasks.
- Performed daily responsibilities with precision and effectiveness in fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
- Displayed high energy and enthusiasm, contributing positively to team morale in a dynamic setting.
- Punctually reported to work, prepared to engage in daily responsibilities.
Systems Engineer
BAS Research
Berkeley, CA
2018.07 - 2019.07
- Installed, maintained, repaired extraction and chemistry lab instruments including Waters CO₂ SFE systems, Vitalis P90, OCO Labs Micro SFE, VTA and Pope distillation systems, reactors, vacuum ovens, and Waters UPLC, ensuring optimal functionality and compliance. Trained technicians, managed inventory, supported GMP compliance, and provided 24-hour on-call support to enhance operational readiness.
- Enhanced system performance through innovative engineering solutions that optimised functionality.
- Delivered expert troubleshooting to minimise downtime and operational disruptions.
- Conducted root-cause analysis after major incidents, addressing underlying issues to prevent recurrence.
Field Service Engineer
Waters Corporation
Pleasanton, CA
2008.03 - 2018.07
- Supported Waters and Agilent SFE/SFC, HPLC, LC/MS, UPLC, and software by performing installations, preventive maintenance, repairs, qualifications, and upgrades to ensure optimal equipment functionality. Provided network support, customer training, and service documentation. Cultivated strong customer relationships and collaborated with Sales to identify opportunities for business development and drive customer satisfaction. Ensured compliance with GMP and safety standards.
- Executed maintenance tasks to enhance system reliability and performance through routine checks and servicing.
- Streamlined work processes by implementing automation techniques.
- Pinpointed and remedied operational inefficiencies to improve workflow with effective solutions.
QC Research Associate Biochemist
Novo Nordisk Delivery Technologies
Hayward, CA
2006.01 - 2008.02
- Executed GMP analytical testing for pulmonary insulin delivery devices, ensuring compliance and accuracy in results to support regulatory submissions. Administered Empower 2 software for data management as administrator. Led development and execution of QC protocols, coordinating scheduling, reagents, and equipment management to maintain operational efficiency. Delivered next-day HPLC results for device development milestones. Conducted non-conformance investigations to identify root causes and implement corrective actions, enhancing product quality and compliance.
- Contributed substantially to grant writing efforts, securing necessary funding for continued research activities.
- Ensured accuracy and reliability of data by thorough analysis.
- Led a team of junior researchers, improving overall productivity.
QC Analyst Chemist
Quantum Dot Corporation
Hayward, CA
2004.06 - 2006.01
- Conducted QC testing on SDS-PAGE, SEC/RP HPLC, NIR QY, ISA, and emission spectra to ensure product quality and compliance. Functioned as in-house HPLC expert for Agilent 1100 systems. Oversaw batch records, SPC trending, and stability testing to maintain regulatory standards and ensure reliability of results.
- Managed testing processes to ensure accurate and precise results, contributing to overall product quality.
- Inspected raw materials to uphold quality standards, ensuring consistency in end products.
QC Analyst Biochemist
Aradigm Corporation / Novo Nordisk
Hayward, CA
2003.09 - 2004.06
- Conducted QC analysis for pulmonary insulin devices in GMP environment, ensuring compliance with industry standards. Performed dosage and particle size testing, prepared mobile phases and standards, and maintained archival documentation to support regulatory requirements.
- Analysed quality complaints to determine root causes and recommend corrective actions.
- Conducted training sessions for junior analysts, improving their technical skills and ensuring adherence to quality standards.
Research Associate Biochemist
Bio-Rad Laboratories
Hercules, CA
2003.03 - 2003.09
- Conducted hemoglobin A1c analysis using D-10 HPLC, ensuring accuracy and reliability of results. Performed method verification studies and troubleshooting to validate procedures. Organised and analysed experimental data to support research outcomes.
- Executed in-depth analysis to ensure data precision and reliability, contributing to the integrity of research findings.
- Maintained safety standards while handling potentially hazardous lab materials, minimising risk during experimentation.
QC Research Associate Chemist
Inhale Therapeutic Systems
San Carlos, CA
2002.04 - 2002.12
- Conducted insulin analysis employing particle size distribution, Karl Fischer titration, and pH testing to ensure quality and accuracy of formulations.
- Analysed data for accuracy and reliability, ensuring robust results for formulation quality assessments.
- Ensured safety standards while handling potentially hazardous lab materials, minimising risks during experimentation.
- Adapted to new software tools for data management, facilitating smooth transitions during system upgrades.
QC Analyst Biochemist
Genzyme Diagnostics
San Carlos, CA
2001.01 - 2002.03
- Developed methods and performed IQ/OQ validation for Variant ProStar HPLC, ensuring compliance with quality standards. Conducted SEC HPLC, SDS-PAGE, and device QC, alongside gel image analysis to verify product integrity and performance.
- Enhanced product quality by implementing rigorous inspection procedures.
- Maintained comprehensive records of quality control activities, streamlining tracking and reporting.
- Conducted in-depth data analysis for improved production efficiency.
Research Associate Analytical Chemist
Powderject Technologies
Fremont, CA
2000.06 - 2001.01
- Executed RP and ion-exchange HPLC for process and formulation optimisation, contributing to improved analytical outcomes. Developed analytical methods using Dionex DX-600, enhancing accuracy and reliability of results. Managed data analysis and reporting to ensure integrity and clarity of findings.
- Adapted quickly to new software tools used for data management resulting in seamless transition during system upgrades.
Education
B.S. - Biochemistry
California State University East Bay
Hayward CaliforniaSkills
- Chemistry and physics expertise
- Quality assurance
- Safety compliance
- Troubleshooting LC systems
- Troubleshooting methods
- System installation expertise
- Equipment installation
- Field service procedures
- Parts inventory management
- Work schedule management
- Performance evaluation
- Customer management
- Mechanical engineering
Accomplishments
- Most recently served as Field Service Engineer for the 908 Devices REBEL MS Bio-Analyzer, responsible for installation, maintenance, and repairs across the Southwest US region.
- Performed as Corporate Innovation Scientist Flower One LLC, developing analytical laboratory workflows and bridging cannabis and biotechnology industries.
- Principle Science Specialist (PSS) Flower One LLC, data analysis, troubleshooting, and process development for supercritical/sub-critical CO₂, ethanol, and LPG extraction.
- Served as Systems Engineer for BAS Research, supporting extraction, chemistry, and fulfillment labs.
- Served as Regional PSS for Waters SFE/SFC across Northern CA (Eureka, Reno, Sacramento, Berkeley, San Francisco), supporting 30+ SFE/SFC customers.
- Ten years as Field Service Engineer at Waters Corporation, supporting LC/MS, HPLC, UPLC, SFE/SFC, and software in GMP and non-GMP environments.
- Three years as Compliance Specialist FSE for Waters, responsible for qualification documentation in FDA-regulated environments.
- Eight years as Quality Control/Research Associate in biotechnology, specializing in GMP method development and analytical diagnostics.
References
Available upon request.
Salary Expectations
$90K USD 67K GBP 78K EUR (Flexible) Previous 908 Devices Salary: $96K USD Personal Email: JayLyles510@gmail.com Whats App # +1(510)230-7400
Currently located in London England. Available for live interviews ASAP.
Timeline
Field Service Engineer
908 Devices Inc.
2022.01 - 2025.01
Corporate Innovation Scientist
Flower One LLC
2019.07 - 2020.11
Systems Engineer
BAS Research
2018.07 - 2019.07
Field Service Engineer
Waters Corporation
2008.03 - 2018.07
QC Research Associate Biochemist
Novo Nordisk Delivery Technologies
2006.01 - 2008.02
QC Analyst Chemist
Quantum Dot Corporation
2004.06 - 2006.01
QC Analyst Biochemist
Aradigm Corporation / Novo Nordisk
2003.09 - 2004.06
Research Associate Biochemist
Bio-Rad Laboratories
2003.03 - 2003.09
QC Research Associate Chemist
Inhale Therapeutic Systems
2002.04 - 2002.12
QC Analyst Biochemist
Genzyme Diagnostics
2001.01 - 2002.03
Research Associate Analytical Chemist
Powderject Technologies
2000.06 - 2001.01
B.S. - Biochemistry
California State University East Bay