Senior Analyst & Team Operations
AGS Health Solutions
- Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
- Interacts with the quality team to seek feedback on the team’s performance and team quality scores.
- Organizes weekly team meetings to update the associates on any process changes, quality issues and team SLA and KPIs.
- Collaborate with team management to develop strategies for reducing accounts receivable aging.
- Weekly Meeting will be conducted with the Team to share the performance, provides ongoing feedback, and develops plans with employees to identify career development opportunities.
- Protect the team from outside distractions, impediments or team conflicts.
- Mentoring the team to produce good quality and production.
- Handled Emails from CA and responds to first level escalations research about the RCT and address it with the team.
- Worked as On Job Board Trainer and involve designing, delivering, and evaluating training programs to enhance employee skills and knowledge.
- Worked and good knowledge multiple sw’s like EPIC, AdvancedMD, cliniPM