Izzy Morrison
Newcastle upon Tyne,Tyne and Wear
Summary
Accomplished student, pursuing psychology eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
3
3
years of professional experience
Work History
Team member
Greggs
Newcastle upon Tyne
01.2023 - Current
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Prepared and packaged orders with precise presentation skills.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
Waitress
Sabas
Newcastle upon Tyne
03.2022 - 09.2022
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Stayed up to date on menu changes to accurately answer customer queries.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Checked customer IDs to confirm age before selling age-restricted products.
Waitress
Sweet dreams deserts
Newcastle
11.2021 - 03.2022
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Prepared tables for guests and reset tables between customers.
- Polished glasses and cutlery to pristine standards.
- Increased order value by upselling sides, drinks and desserts.
Seasonal server
Winter wonderland
Newcastle Upon Tyne
11.2021 - 01.2022
- Delivered exceptional, friendly and fast service.
- Demonstrated safe food handling standards at all times.
- Checked customer IDs to confirm age before selling age-restricted products.
Education
GCSEs -
Sacred heart high school
Newcastle Upon Tyne 09/2017 - 06/2022
A-Levels -
Sacred heart sixth form
Newcastle upon Tyne 09/2022 - 05/2024
Skills
- Customer Service
- Attention to Detail
- Complaint resolution
- Staff education and training
- Till balancing
- Sales strategies
- Health and safety standards
- Cleaning and sanitising
- Guest and client satisfaction
Affiliations
- Reading
References
References available upon request.
Timeline
Team member
Greggs
01.2023 - Current
Waitress
Sabas
03.2022 - 09.2022
Waitress
Sweet dreams deserts
11.2021 - 03.2022
Seasonal server
Winter wonderland
11.2021 - 01.2022
GCSEs -
Sacred heart high school
09/2017 - 06/2022
A-Levels -
Sacred heart sixth form
09/2022 - 05/2024
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