Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Izzy McGrath

Belfast

Summary

A dedicated and personable professional with expertise in customer facing roles, inventory management, and upselling. Demonstrates strong communication skills and problem-solving abilities, remaining calm under pressure. Proficient in team building and proficient French. Committed to leveraging these skills to drive organisational success and foster collaborative environments. Aware of the beauty industry and trends. Available to work as soon as possible!


Overview

4
4
years of professional experience

Work history

Shop assistant

Demelza
Rochester, Medway
06.2025 - 08.2025
  • Processed transactions accurately using electronic point-of-sale systems.
  • Assisted customers with product and service information.
  • Maintained cleanliness and organisation of shop displays and merchandise.
  • Trained new staff on procedures and customer service standards.
  • Collaborated with team members to ensure efficient daily operations.
  • Handled sales up to £500 daily, both independently and alongside colleagues.
  • Stocked and organised clothes, toys, and bric-a-brac while ensuring store tidiness.
  • Exceeded store targets and key performance indicators (KPIs).

Customer service representative

The German Sausage Hut
Rochester, Medway
12.2021 - 12.2021
  • Supported team by preparing food and drink orders to ensure timely service.
  • Maintained cleanliness and organisation of dining area to enhance customer experience.
  • Communicated effectively with kitchen staff to facilitate smooth order delivery.
  • Operated kitchen equipment safely while adhering to health and safety regulations.
  • Provided exceptional customer service by taking orders and ensuring satisfaction.
  • Collaborated with team members to ensure efficient workflow during peak hours.
  • Resolved customer complaints promptly, ensuring a positive dining experience.
  • Handled cash transactions accurately and processed payments using point-of-sale system.

Education

Bachelor of Arts - French and International Relations

Queen's University Belfast
Belfast
09.2022 -

A-Levels -

Fort Pitt Grammar
Chatham, Kent
09.2020 - 08.2022

GCSEs -

Chatham Grammar for Girls
Chatham, Kent
09.2015 - 08.2020

Skills

  • B2 Level French
  • Calm under pressure
  • Team building
  • Communication skills
  • Inventory management
  • Upselling
  • Problem-solving

Affiliations

  • Beauty, Social Media, History, Politics, Socialising.

Languages

French
Upper intermediate (B2)
German
Beginner (A1)

Timeline

Shop assistant

Demelza
06.2025 - 08.2025

Bachelor of Arts - French and International Relations

Queen's University Belfast
09.2022 -

Customer service representative

The German Sausage Hut
12.2021 - 12.2021

A-Levels -

Fort Pitt Grammar
09.2020 - 08.2022

GCSEs -

Chatham Grammar for Girls
09.2015 - 08.2020

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Izzy McGrath