Izzy Hennell
Goxhill,North Lincolnshire
Summary
A highly personable individual with an understanding of working in a customer focussed environment. Demonstrates exceptional organisational and teamwork skills, thriving under pressure. Proficient in the use of Google and Microsoft products. Strong communication skills and customer service expertise complement a full UK driving licence. Committed to delivering excellence in customer facing environments with a focus on ensuring a positive customer experience.
Overview
5
5
years of professional experience
Work history
Dispensary Assistant
The Central Surgery
2025.05 - 2026.05
- Responsible for a wide range of dispensary duties, including greeting patients at the dispensary window, answering phone calls and dealing with patient enquiries.
- Picking, dispensing and handing out medication to dispensing patients following protocol.
- Processing tasks for prescriptions requests on the clinical system (SystmOne)
- Dispense weekly dosette trays for patients with additional needs
- Fixed Term Contract
Pharmacy Assistant Apprenticeship
Barrow Pharmacy
2024.01 - 2025.05
- Stock rotation and retail assistant.
- Advising on over the counter medicines and minor ailments. Assisting in dispensing prescription medicines. Ordering of pharmaceutical stock.
- Providing excellent customer service with high standards of accuracy and attention to detail.
Waiting Staff
The Yarborough Arms Pub
2023.06 - 2024.02
- Promoted special offers to boost sales revenue indirectly.
- Demonstrated understanding of allergen management, preventing potential issues during meal preparation.
- Greeted every guest warmly upon arrival, setting positive atmosphere from the start.
- Enhanced customer satisfaction by providing excellent service.
- Assured compliance with health and safety regulations, ensuring customer wellbeing.
Glass Collector
The Goxhill Pop Up Pub
2021.08 - 2023.08
- Adhered to health and safety regulations whilst handling glass items, reducing risk of injury.
- Collected and organised glasses for efficient cleaning process.
- Upheld company standards through consistent adherence to policies and procedures.
- Executed additional duties as required, demonstrating flexibility and commitment.
- Supported team members during high-volume shifts for improved efficiency.
- Delivered exceptional customer service to enhance establishment's reputation.
Education
GCSE - English Language, English Literature, Maths, Science, Health and Social Care, Travel and Tourism
Baysgarth School
09/2018 - 07/2023
Secondary Care Pharmacy Services Assistant - PSA Level 2
Woodspeen Training Company
01/2024 - 04/2025
Skills
- Ability to work well independently as well as strong team working skills
- Time management and punctuality
- Computer literate in Google and Microsoft products including emails, word processing and spreadsheets along with use of social media to promote products
- Organisational and teamwork skills
- Able to thrive under pressure
- Good communication skills and customer service
- Full UK driving license
- Resilience in high-pressure environments
- Multitasking capability
- Income calls handling
- Discretion and confidentiality assurance
Affiliations
- Music
- Socialising
- Visiting new cities
- Concerts
References
References available upon request.
Timeline
Dispensary Assistant
The Central Surgery
2025.05 - 2026.05
Pharmacy Assistant Apprenticeship
Barrow Pharmacy
2024.01 - 2025.05
Waiting Staff
The Yarborough Arms Pub
2023.06 - 2024.02
Glass Collector
The Goxhill Pop Up Pub
2021.08 - 2023.08
GCSE - English Language, English Literature, Maths, Science, Health and Social Care, Travel and Tourism
Baysgarth School
09/2018 - 07/2023
Secondary Care Pharmacy Services Assistant - PSA Level 2
Woodspeen Training Company
01/2024 - 04/2025