Summary
Overview
Work history
Education
Skills
References
Volunteer Experience
Timeline
Generic

Izzy Cooper

Chorlton-Cum-Hardy,Manchester

Summary

Ardent and personable hospitality professional with over 10 years’ experience providing exceptional customer service in fast-paced, high-energy venues. Known for my genuine warmth, attentive service, and ability to put people at ease, even in busy environments. I take pride in anticipating needs before they’re spoken and adding thoughtful touches that make every guest feel valued. My years in hospitality have honed my adaptability, organisation, and problem-solving skills, which I bring with the same care and commitment to any role I take on.

Overview

11
11
years of professional experience
11
11
years of post-secondary education

Work history

Server/FOH

Federal Cafe and Bar, Deansgate, Manchester
Manchester
04.2021 - 08.2025
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Working well under pressure in a fast-paced environment, while maintaining strong customer service and organisation.
  • Trained new staff to deliver quality service and uphold brand standards.
  • Warmly greeted guests upon arrival, creating a welcoming atmosphere to encourage positive guest experience.
  • Resolved guest complaints professionally and promptly, notifying management of concerns.
  • Assisted customers with menu selection, offering knowledge of dishes and personal recommendations to build rapport.
  • Took food and beverage orders using the POS system.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Support baristas with making drinks including: pulling shots, steaming milk, making cocktails etc.

Receptionist/ Host

All Star Lanes, Deansgate, Manchester
Manchester
04.2018 - 02.2020
  • Receptionist on the front desk of a bowling alley.
  • Host of private events and functions.
  • Managing and operating bowling technology.
  • Exceeding sales incentives.
  • Main point of contact for guests, providing key information and guiding/enhancing guest journey.

Server

Revolution, Parsonage Gardens, Manchester
Manchester
11.2017 - 03.2018

Server/ Bartender/ Cleaner

The Ferry House Inn, Leysdown, Kent
Leysdown, Kent
04.2014 - 08.2017

Education

BA (Hons.) - Education Studies

Manchester Metropolitan University
09.2016 - 06.2019

Diploma - Art & Design

UCA, Canterbury
Canterbury, Kent
01.2015 - 01.2016

A Levels - Art, Health & Social Care, Photography

Fulston Manor, Sittingbourne
Sittingbourne, Kent
01.2008 - 01.2015

Skills


  • Highly responsible and reliable
  • Time management
  • Point of sale operation
  • Active listening
  • Serving etiquette
  • Interpersonal communication
  • Clear communication
  • Friendly demeanor
  • Composure under pressure
  • Multitasking
  • Professionalism
  • Resourcefulness

References

References available on request.

Volunteer Experience

  • Rodmersham Primary School, Sittingbourne, 2012, 2015, Providing support in the reception class, assisting the class teacher in whole class learning and running group/individual activities.
  • Fulwood Academy, Preston, 2018, Mentoring 2 year 10 students. Providing guidance on coping with GCSE examinations and discussing future prospects.

Timeline

Server/FOH

Federal Cafe and Bar, Deansgate, Manchester
04.2021 - 08.2025

Receptionist/ Host

All Star Lanes, Deansgate, Manchester
04.2018 - 02.2020

Server

Revolution, Parsonage Gardens, Manchester
11.2017 - 03.2018

BA (Hons.) - Education Studies

Manchester Metropolitan University
09.2016 - 06.2019

Diploma - Art & Design

UCA, Canterbury
01.2015 - 01.2016

Server/ Bartender/ Cleaner

The Ferry House Inn, Leysdown, Kent
04.2014 - 08.2017

A Levels - Art, Health & Social Care, Photography

Fulston Manor, Sittingbourne
01.2008 - 01.2015
Izzy Cooper