Izzy Christie

Clients included:

• Audi Exeter
• Hidden Hearing Exeter
• Johnson's Workwear Exeter

Provided administrative, reception, and customer service support in diverse sectors, adapting quickly to new environments and systems.

• Supported overall successful delivery of events and provided a positive and memorable customer experience
• Managing bookings, ticket sales and ensuring events ran smoothly
• Ushering and evacuation systems
• Managed cash handling, EFTPOS, and point of sale systems, demonstrating accuracy and accountability

• Managed the front desk at a busy dental practice
• Communicated with patients regarding treatment plans, insurance coverage, financial options and follow-up care, ensuring understanding of complex health information
• Led a team of three on the reception team and trained new employees on reception duties
• Coordinated with internal and external stakeholders to ensure seamless operations and communications within the practice
• Assisted in the development of health education materials, promoting oral health awareness and preventive care
• Streamlined appointment booking, patient flow, and administrative processes, contributing to a more efficient and patient centred practice

• Accessed and maintained accurate patient records during Covid-19 vaccinations
• Greeted and provided administration to a high volume of patients while managing documentation and patient flow
• Recorded vaccination consent and marked completion
• Provided patients with clear information regarding vaccines, addressing concerns and explaining potential side effects
• Ensured adherence to vaccine storage, handling, and administration protocols in line with public health guidelines

• Coordinated a high volume of appointments, inquiries, phone calls and administrative tasks in an extremely fast-paced environment
• Worked closely with doctors, nurses, and other healthcare providers to streamline patient care and ensure operational efficiency
• Managed patient records, processed prescriptions, appointments, and confidential medical information in compliance with privacy regulations
• Gained insight into healthcare operations, patient flow, and resource allocation
• Ensured accurate entry of patient data, billing, and compliance with medical protocol

• Designed, planned and collected tenant surveys in the form of interviews to provide invaluable insight and feedback from those living in new and existing developments within Auckland
• Analysed data, contributed to the written report and presented findings
• Used literature to add in recommendations for improvements to best meet tenants needs and opportunities for community development to provide more equitable outcomes
• Partnered and networked with numerous internal and external stakeholders
• Attended weekly meetings with the community development team, noted and distributed accurate meeting minutes
• Volunteered at numerous community events such as cultural workshops and cooking classes, providing health education to tenants
• Worked within a team of five university students, coordinated task assignments and ensured effective communication

• Morning/school holiday nanny for two children under ten, one with high needs who needed customised childcare and extra assistance
• Behavioural management and emotional support
• Communication and collaboration with parents and healthcare professionals
• Managing schedules and activities and educational tasks during school holidays
• Ensured a safe and nurturing environment, including managing health-related tasks such as medication administration and promoting healthy routines