Izadora Soares
London,UK
Summary
Dynamic and results-driven professional with a robust skill set in account management, digital marketing, and operations management. Adept at operating in fast-paced environments, with a proven track record in client pitching, onboarding, and social media strategy. Committed to continuous learning and now seeking new opportunities to apply wide skillset in a new field.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Account Executive: Retailer Operations
Lyca Mobile
02.2024 - 12.2025
- Managed account activities for Portuguese and English-speaking retailers.
- Oversaw comprehensive client onboarding journeys to ensure seamless transitions.
- Administered new accounts, edited existing accounts, and closed inactive shops.
- Optimised commission structures to enhance profitability.
- Handled dispute management and implemented fraud prevention strategies.
Brand Ambassador - Customer Services
Puig
10.2023 - 01.2024
- Three-month seasonal role until January 2024, responsible for customer escalation management across Europe and Americas.
- Supporting clients across English and Portuguese. Out-delivered goals across all customer-service channels (chat, calls, emails).
Crypto Marketing Executive
Lanistar (Wpro)
06.2023 - 10.2023
- Managed YouTube influencer programme, responsible for driving engagement across >200 influencer clients, primarily in English.
- Owned holistic sales funnel; from new client acquisition onto optimising performance of onboarded influencers.
- Tracked performance on social media platforms using Google Analytics and other tools to strategically optimise campaigns.
- Maintained websites to optimize SEO for increased conversions.
Sales Manager (UK & Brazil)
Lanistar
12.2022 - 06.2023
- Facilitated virtual presentations in English and Portuguese, hosting high-profile clients in-person.
- Mentored new employees on effective selling techniques and promoted cross-selling initiatives.
- Aligned sales strategies with business objectives by managing cross-functional teams.
- Executed social media campaigns across various platforms to enhance community engagement.
Assembly Associate
Wandsworth Electricals
08.2021 - 12.2022
- Assembled electrical components to ensure efficient production flows.
- Conducted thorough inspections to maintain quality standards.
- Operated diverse tools and machinery to complete assembly tasks accurately.
- Collaborated with team members to optimise workflow and boost productivity.
- Trained new associates on assembly processes and safety protocols.
Seasonal Fulfilment Centre Associate
Amazon
05.2021 - 07.2021
- Accurately packed customer purchases to ensure timely delivery.
- Organised items by size and weight to optimise packing processes.
- Inspected products for quality and completeness prior to final packing.
- Trained new staff on effective packing techniques and safety protocols.
- Cleaned work areas and equipment to uphold hygiene standards.
- Enhanced productivity by acquiring new skills relevant to packing operations.
Cleaning Operative (Library)
The Winston Churchill School
10.2020 - 06.2021
- Trained new staff on cleaning protocols and safety procedures to uphold quality standards.
- Maintained cleanliness and hygiene standards in library spaces to enhance patron experience.
- Organised and restocked cleaning supplies to ensure operational efficiency.
- Executed special cleaning requests from management during renovations and move-outs.
Seasonal Fulfilment Centre Associate
Amazon
10.2019 - 02.2020
- Operated material handling equipment to optimise product movement within fulfilment centre.
- Collaborated with team members to achieve timely processing and dispatch of customer orders.
- Maintained accurate inventory records through regular stock checks and reconciliations.
- Inspected products for quality before final packing to ensure completeness.
- Trained new associates on safety protocols and standard operating procedures.
- Oversaw daily operations, achieving high productivity levels while maintaining an orderly packing area.
Education
NVQ Level 2 - Digital Marketing
Lincoln College
01.2023 - 12.2023
English for Speakers of Other Languages - English Language
Woking College
01.2021 - 12.2021
Certificate de Ensino Medio - GCSE Equivalent
Alfredo Simonetti College
Brazil 01.2015 - 12.2015
Skills
- Account management
- Fast-paced environment adaptability
- Continuous learning
- Client pitching
- Onboarding processes
- Team management
- Digital marketing strategies
- Social media planning
- Campaign analytics
- Training and mentoring
- Microsoft Office proficiency
- Excel expertise
- Operations management
- Business operations
- Leadership skills
- Lean Six Sigma fundamentals
- Health and safety compliance
- Service delivery improvement
- Communication skills
Custom Section
- Account Executive: Retailer Operations, Lyca Mobile, 2024-02-01, present, Account management for Portuguese and English-speaking retailers., Responsible for holistic client onboarding journeys, optimizing commissions, dispute management and fraud prevention.
- Brand Ambassador - Customer Services, Puig, 2023-10-01, 2024-02-01, Three-month seasonal role until January 2024, responsible for customer escalation management across Europe and Americas., Supporting clients across English and Portuguese. Out-delivered goals across all customer-service channels (chat, calls, emails).
- Crypto Marketing Executive, Lanistar (Wpro), 2023-06-01, 2023-10-01, Managed YouTube influencer programme, responsible for driving engagement across >200 influencer clients, primarily in English., Owned holistic sales funnel; from new client acquisition onto optimising performance of onboarded influencers., Tracked performance on social media platforms using Google Analytics and other tools to strategically optimise campaigns., Maintained websites to optimize SEO for increased conversions.
- Sales Manager (UK & Brazil), Lanistar, 2022-12-01, 2023-06-01, Pitching in both English and Portuguese through primarily virtual channels, whilst also hosting high-profile clients in-person., Mentored new employees in successful selling techniques and encouraged cross-selling additional products and services.
- Assembly Associate, Wandsworth Electricals, 2021-08-01, 2022-12-01
- Seasonal Fulfilment Centre Associate, Amazon, 2021-05-01, 2021-07-01
- Library Assistant, The Winston Churchill School, 2020-10-01, 2021-06-01
- Seasonal Fulfilment Centre Associate, Amazon, 2019-10-01, 2020-02-01
Project
"Curated by Isa" Store, 2021, Identified a niche for bold Brazilian summer clothing styles under-represented in the UK market. Developed clothing brand from scratch; securing >10K social media engagements and sell-through of full seasonal stock as part of SS'21 period. Social Media Upskilling, 2022, Enrolled in variety of online courses to develop skills in driving customer engagement. Volunteered for the running of 2 influencers' social media management; focused on monetizing their following (securing >300% uplift in engagement).
Languages
Portuguese Brazil
English
Spanish
Timeline
Account Executive: Retailer Operations
Lyca Mobile
02.2024 - 12.2025
Brand Ambassador - Customer Services
Puig
10.2023 - 01.2024
Crypto Marketing Executive
Lanistar (Wpro)
06.2023 - 10.2023
NVQ Level 2 - Digital Marketing
Lincoln College
01.2023 - 12.2023
Sales Manager (UK & Brazil)
Lanistar
12.2022 - 06.2023
Assembly Associate
Wandsworth Electricals
08.2021 - 12.2022
Seasonal Fulfilment Centre Associate
Amazon
05.2021 - 07.2021
English for Speakers of Other Languages - English Language
Woking College
01.2021 - 12.2021
Cleaning Operative (Library)
The Winston Churchill School
10.2020 - 06.2021
Seasonal Fulfilment Centre Associate
Amazon
10.2019 - 02.2020
Certificate de Ensino Medio - GCSE Equivalent
Alfredo Simonetti College
01.2015 - 12.2015