Izabela Twardowska

• Monitored fermentation process to achieve desired wine characteristics.
• Ensured cellar cleanliness, contributing to optimum wine production conditions.
• Skilfully managed grape reception during harvest time resulting in smooth operation flow.
• Ensured quality control with thorough inspection of grapes upon delivery.
• Assisted with harvest operations for optimal grape collection.
• Operated machinery for crushing grapes and starting the fermentation process.

• Assisted with harvest operations for optimal grape collection.
• Cleaned, sterilised and maintained winery equipment, ensuring operational efficiency.
• Monitored fermentation process to achieve desired wine characteristics.
• Assisted in blending wines to create unique flavours and aromas.
• Bottled final product whilst maintaining strict quality standards.
• Worked efficiently in heat, rain and cold while maintaining high-quality standards.
• Ensured optimal wine quality by conducting regular laboratory tests.
• Performed manual labour tasks such as barrel cleaning when necessary, proving versatility.

• Ensured healthy growth of vines by performing regular pruning and trimming tasks.
• Maintained cleanliness of vineyard with regular debris removal.
• Monitored weather conditions closely, adjusting work schedules accordingly.
• Cultivated new vines successfully through proper planting techniques and care routines.
• Trained new employees for improved performance and understanding of job roles.

• Assisted with harvest operations for optimal grape collection.
• Ensured quality control with thorough inspection of grapes upon delivery.
• Used gauges and scales to measure and weigh produce.
• Operated machinery for crushing grapes and starting the fermentation process.
• Collaborated closely with winemakers throughout the entire production process for efficient workflow management.

• Educated customers on various wine profiles, enhancing their overall experience.
• Promoted limited edition wines to boost sales during holiday seasons.

• Participated in harvest activities resulting in a smooth and efficient process.
• Picked grapes manually ensuring no damage to fruit or plants.

• Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
• Assisted customers with product selection to ensure satisfaction.
• Maintained a clean, organised workspace for the efficient operation of checkout area.
• Provided excellent customer service to ensure repeat business.
• Stocked shelves regularly for easy access to products by customers.
• Ensured health and safety regulations complied within work premises at all times.
• Achieved customer satisfaction by baking a variety of fresh goods daily.

• Packaged bottled wine properly, preventing damage during transport.

• Coordinated with team members for seamless shift transitions.
• Managed inventory control, reduced wastage.
• Delivered excellent customer service by overseeing staff training programmes.
• Oversaw cash management processes, ensured accuracy at end of each shift.
• Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
• Motivated employees towards achieving sales targets, increased overall store revenue..

Assisted in staff training to enhance teamwork and improve service delivery.

• Ensured customer satisfaction with prompt and accurate order fulfillment.
• Resolved customer complaints quickly, restoring trust in our service quality.
• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Provided personalised customer service fostering loyalty amongst clients.