Izabela Jeszka
Southampton
Summary
Dedicated professional specializing in office administration and customer service with strong communication skills and proficiency in Microsoft Office. Experienced in GDPR compliance and team collaboration, providing exceptional support to customers and staff. Demonstrates patience under pressure while excelling in web chat support and committed to enhancing organizational efficiency.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Senior customer service officer
Capita
Southampton, Hampshire
2018.09 - 2026.05
- Resolved complex complaints and addressed angry customers with professionalism and courtesy.
- Managed a high volume of customer inquiries through telephone and email, ensuring exceptional service delivery.
- Supported colleagues during challenging customer calls to maintain strong team relationships.
Customer Service Representative
Primark
Southampton, Hampshire
2016.07 - 2018.09
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Operated register to process payments via cheque, cash and cards.
- Created attractive displays for merchandise to enhance sales.
- Assisted customers in locating products, offering recommendations based on specific needs.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Handled customer returns, refunds and exchanges at customer service desk.
Education
Master of Science - Nutrition
University in Poland
Bydgoszcz 2006.09 - 2011.06
Skills
- Clear communication
- Microsoft Office proficiency
- GDPR compliance knowledge
- Office administration
- Team collaboration
- Customer and staff support
- Patience under pressure
- Web chat support
- Customer service
Languages
English
Polish
Hobbies and interests
- Baking
- Running
Timeline
Senior customer service officer
Capita
2018.09 - 2026.05
Customer Service Representative
Primark
2016.07 - 2018.09
Master of Science - Nutrition
University in Poland
2006.09 - 2011.06