Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Izabela Gorska

Izabela Gorska

London,United Kingdom

Summary

Friendly and enthusiastic hospitality professional with experience across a range of front-of-house roles. Skilled at thriving in fast-paced, high-pressure environments with high standards for service and quality. Strong team player with excellent communication and problem-solving abilities.

Overview

5
5
years of professional experience

Work history

Host

Som Saa
London, United Kingdom
09.2024 - 05.2025
  • Successfully managed reservations and coordinated seating using SevenRooms in a high-volume restaurant, efficiently accommodating up to 200 guests per service, while ensuring a warm and personalised guest experience.
  • Managed high volumes of phone and email inquiries, providing timely and professional support.
  • Assisted in planning and coordinating dining events, including private party bookings

Waitress

Mildreds Kings Cross
London
05.2022 - 01.2023
  • Delivered exceptional service by greeting and serving customers in a timely, courteous, and attentive manner.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest tastes and dietary restrictions.
  • Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
  • Assisted in training new wait staff to deliver quality service and uphold brand standards.
  • Hosted private events for up to 40 people.

Waitress & Barista

Veganda Restaurant
Warsaw
05.2020 - 09.2020
  • Supported daily operations of the restaurant, including drink production.
  • Managed tasks effectively in a fast-paced environment.
  • Maintained a clean and organised dining area.
  • Performed restaurant opening and closing duties, thoroughly cleaning, sanitising and replenishing stock.

Education

Bachelor of Arts - History, Politics and Economics

University College London
09/2020 - 06/2023

MRes East European Studies -

University College London
09/2024 -

Skills

  • Strong interpersonal skills
  • Ability to work under pressure
  • Proactive service anticipation
  • Reservation management
  • Event coordination
  • POS proficiency
  • SevenRooms proficiency
  • Telephone etiquette

Languages

English
Fluent
Polish
Fluent
Russian
Intermediate (B1)

References

References available upon request.

Timeline

Host

Som Saa
09.2024 - 05.2025

Waitress

Mildreds Kings Cross
05.2022 - 01.2023

Waitress & Barista

Veganda Restaurant
05.2020 - 09.2020

Bachelor of Arts - History, Politics and Economics

University College London
09/2020 - 06/2023

MRes East European Studies -

University College London
09/2024 -

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Izabela Gorska