Izabela Coquet

• efficiently and smoothly organised multiple clinics appointments
• obtained payments via various media
• actively promoted services and care
• warm, calm, friendly and professional customer service
• resolving patients queries with patience and empathy
• utilised of SOE software- learnt on the job
• close collaboration and liaison with dental team
• maintained tidy reception area
• calm under pressure and committed to patient satisfaction and good working relationships

-acting as first point of contact for 9000 patients and utilising availability as well as managing access

-use of SystmOne and its features to allocate the slots in a timely and accurate manner

-triage system and liason with clinicians

-dealing with telephone, walk-ins and emails

-dealing with e-consults and registrations

-signposting to Pharmacy first as per protocol

-keeping up to date with training

-active learning on the job and effective team work with admin team

• Screened and verified visitor IDs, maintaining security of personnel and office environment.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Managed incoming correspondence and technical information, distributing as directed
• Maintained a high-functioning document management system.
• Managed requests for access to documentation, maintaining confidentiality.
• Helped to assimilate key documents for home projects.
• HR duties; rota and allocation support, onboarding of new starters
• Amended documents accurately, communicating and redistributing to relevant personnel where necessary.
• Prepared progress reporting for managers

• Consulted with clients on business issues to develop innovative, strategic proposals.
• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Set and monitored sales targets and identified potential customers through networking and outreach.
• Liaised between clients and sales executives to resolve account management issues quickly and effectively.
• Pursued hign numbers of new leads each month.
• Solved customer challenges by offering relevant products and services according to needs and requirements.
• Documented sales, customer interactions and concerns to generate updates for senior management.
• Asked appropriate open-ended questions to discover prospects' needs and requirements.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Pursued new business opportunities by forging strong networks and contacting potential buyers.

• Increased comfort levels with personal care duties such as bathing and dressing.
• Provided companionship during outings contributing to an active social life for clients.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Completed housekeeping tasks resulting in a clean, safe home environment.

• Conducted and documented client intakes.
• Provided one to one therapeutic support to counselling service users
• Securely stored and maintained concise and coherent notes for weekly sessions.
• Optimised patient outcomes, engaging in team meetings to review and agree assessment outcomes and next steps for support.

Welcoming patients

Appointment making

Payment taking

Audio-typing of medical letters