Izaak Urwin
Stanley,Newcastle upon Tyne
Summary
Dependable and adaptable professional with a strong work ethic and proactive problem-solving skills. Demonstrates excellent information technology proficiency and meticulous attention to detail, ensuring data accuracy in all tasks. Highly organized with effective workload prioritization and the ability to remain calm under pressure while achieving objectives. Strong communicator and team player, committed to delivering high-quality work and supporting organizational goals.
Overview
1
1
year of professional experience
Work history
Operations assistant
Lescost Transport Ltd
Washington
2025.06 - Current
- Designed a spreadsheet to track delivery-route driver performance and flag issues daily.
- Monitored route data and records to identify performance trends for managers.
- Handled general office calls, answered customer queries, and resolved requests promptly.
- Managed schedules to keep transport office operations completed on time.
- Compiled detailed reports to support senior management decision-making with clear insights.
- Prepared reports and presentations for senior management to review business progress.
- Updated databases regularly for quick access and accurate information retrieval.
- Built communication channels improving clarity across team members and stakeholders.
- Wrote professional letters, emails, and memoranda for business communication.
- Followed health and safety guidelines to maintain safe working conditions.
- Sorted and organised documents by type, personnel, and location.
- During my time at Lescost transport ltd I helped design a computer program to function as a warehouse storage system designed to track the pallets locations inside the warehouse, track pallets leaving and entering the warehouse. The program allowed the user ton enter the information of a pallet and the program produced a custom QR code of that pallet which then could be used by bays which were each assigned a separate unique QR code which was scanned on a device to assign the pallets location to that bay.
Education
GCSE’s - Maths, English Language, English Literature, Triple Science, Geography, Computer Science, Business, BTEC Sport
Whickham School
WhickhamSkills
Information technology expertise
Data accuracy
Scheduling efficiency
Project planning
Workload prioritization
Goal orientation
Customer service focus
Proactive execution
Resourcefulness
Pressure management
Team collaboration
Dependability
Self-starter attitude
Effective communication
Tactful communication skills
Adaptability
Competence
PERSONAL INTERESTS
I enjoy computer gaming and going to the gym. Maintaining my fitness is very important to me and helps me to keep a healthy, strong mind whilst teaching me self-discipline and respect for others. I like to socialise and have a large group of friends, usually eating out, listening to music, and I also enjoy going to the cinema. I make regular visits during the week to check on my grandad and look after him and assist him around the house by supporting him with his finances, doing cooking, cleaning, shopping and housework for him. My family is important to me, and I make a special effort to keep in regular contact.
REFERENCES
- Mcinnes, Gary, Gary@lestcost.com, 0191 4820150, 20 Tower Road, Glover, Washington, NE37 2SH
- Abbott, Clement, cabbott@whickhamschool.org, 0191 496 0026, Whickham school, Whickham, Newcastle upon Tyne NE16 5AR
Timeline
Operations assistant
Lescost Transport Ltd
2025.06 - Current
GCSE’s - Maths, English Language, English Literature, Triple Science, Geography, Computer Science, Business, BTEC Sport
Whickham School