Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Izaac bharwani

Carluke

Summary

Capable IT Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Technician

Sabre Systems
Lanark
07.2022 - 08.2023
  • My roles include customer service, dealing with the public and booking in repairs such as faulty laptops and PC's, diagnosing faults with the software/hardware and operating system issues
  • I also was responsible for answering phones and raising tickets through our help desk software and assigning them to the appropriate engineers
  • I also took on tickets and dealt with remote support for clients and customers that required assistance such as password resets, VPN configurations, Microsoft 365 issues, backup management and diagnosing server issues.

Data Processor

IBP Strategy & Research
Bellshill
10.2012 - 01.2016
  • The main roles in my job were to input data from the surveys we collected from local authorities into snap so the data can be exported into excel
  • I also participated in telephone interviews and mailing tasks.

Education

Certificate of Higher Education in HNC Computer Science -

New College Lanarkshire
06.2021

Certificate of Higher Education in Computer Science -

New College Lanarkshire
06.2020

Skills

  • Microsoft Office
  • Programming Languages (Python)
  • Web Development
  • Excel
  • Problem solving
  • Microsoft Word
  • Microsoft Powerpoint
  • Java
  • C#
  • Server management (2 years)
  • VMWare (3 years)
  • IP networking (3 years)
  • Computer networking (2 years)
  • Microsoft Outlook
  • Customer Service
  • VMWare (2 years)
  • Remote Support
  • Application installations
  • Hardware Installation
  • Debugging

Certification

Acronis Sales Professional, 07/2023, 07/2024, I currently hold certifications for Acronis sales training and Acronis Sales Professional.

Awards

IT Support Technician Gold Medalist, 12/2021, I competed in World Skills through New College Lanarkshire in the IT Support Technician field and won the gold medal at the national competition for the UK coming first in the UK against all colleges and competitors.

Timeline

IT Technician

Sabre Systems
07.2022 - 08.2023

Data Processor

IBP Strategy & Research
10.2012 - 01.2016

Certificate of Higher Education in HNC Computer Science -

New College Lanarkshire

Certificate of Higher Education in Computer Science -

New College Lanarkshire

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Izaac bharwani