IYOSAYI FAITH OGIKU
EDUCATION SUPPORT ASSISTANT
Bedford,BDF
Summary
A compassionate, motivated and student-centred professional with experience supporting diverse individuals across educational, hospitality, and customer-facing environments. Demonstrates strong interpersonal, communication and organisational skills developed through roles as a Receptionist, Housekeeper, Sales Manager and Academic Assistant. Passionate about helping young people, including those with Special Educational Needs and Disabilities (SEND), to reach their full potential by promoting independence, inclusion, and positive learning experiences.
Experienced in remaining calm under pressure, adapting quickly to changing needs, following support plans, maintaining accurate records, and providing reassurance, practical assistance, and structured guidance in dynamic environments. Fully committed to safeguarding, equality, and nurturing educational excellence. Enhanced DBS completed October 2024 (renewal ready).
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Receptionist
Travelodge Bedford
Bedford, Bedford
12.2024 - Current
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Assisted with administrative tasks, improving overall functionality of the office.
- Located information and records quickly to assist with ad-hoc queries.
- Supported guests from different backgrounds, including vulnerable individuals, demonstrating strong listening skills and empathy.
- Handled sensitive or emotional situations professionally, maintaining boundaries and offering reassurance when required.
- Managed organisational tasks, maintained accurate logs, updated internal systems, and followed strict health and safety procedures.
- Worked effectively in a fast-paced environment, adapting to sudden changes and prioritising tasks.
- Communicated clearly with colleagues across housekeeping, management, and reception to maintain smooth operations.
- Kept reception area clean and organised to uphold professional office reputation.
- Handled office petty cash and maintained flawless records.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Received payments and updated balances in computer.
- Assisted visitors with completing and submitting paperwork.
- Set up office spaces, equipment and support services for client and team meetings.
- Issued visitor and contractor passes and recorded visits on security system.
- Maintained reception area stock of important forms and brochures.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Key Achievements
• Praised by management for professionalism, reliability and maintaining positive interactions with guests.
• Recognised for helping new staff settle in through informal mentoring and guidance.
Sales Manager / Customer Support Associate
Fairwell supermarket
Nigeria, Nigeria
01.2024 - 09.2024
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Boosted gross margin percentages by initiating cost-saving measures.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Handled in-person, email and mailed correspondence.
- Prepared necessary forms to complete transactions.
- Set appointments with field teams to carry out service changes or deliver new products.
- Listened actively to offer accurate information and best solution to their needs.
- Applied conflict management to stressed and concerned customers.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Obtained feedback from customers to improve service experience.
- Shared informational brochures and details about policies to help guests make decisions.
- Key Achievements
• Improved customer satisfaction by consistently delivering patient, clear and friendly support.
• Developed strong behavioural awareness from dealing with a wide range of customer emotions and challenges.
Teaching Support & Student Assistance (Informal /
Brainspark academy
Nigeria, Nigeria
05.2020 - 01.2024
- Supported peers and younger learners with academic work, organisation, and basic study skills across ICT and general subjects.
- Provided reassurance, motivation, and step-by-step clarification to students who struggled with concentration or understanding tasks.
- Assisted individuals with diverse learning needs, reinforcing instructions from tutors and helping with note-taking.
- Created simple learning materials and explained tasks in clear, accessible language.
- Demonstrated patience, empathy, and strong communication, helping students build confidence and independence.
- Key Achievements
• Helped students improve assignment completion rates by providing consistent academic guidance.
• Recognised informally by peers for being approachable, calm, and supportive during stressful academic periods.
Education
Master of Science - Information Communication Technology
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2024 - 10.2025
Bachelor of Science - Library and information science
Ambrouse Alli University
Nigeria 09.2018 - 03.2023
Skills
SEND student support & inclusion
Languages
English
Advanced (C1)
Accomplishments
Outstanding Student Support Achievement
Recognised for exceptional dedication in supporting learners with diverse needs, including those with SEND, by consistently providing calm, structured, and patient guidance that improved student focus, confidence, and assignment completion.
Excellence in Communication & Professionalism Award
Commended by colleagues, students, and managers for outstanding communication skills, empathy, and emotional intelligence when supporting vulnerable individuals in academic and customer-facing environments.
Exceptional Team Collaboration Recognition
Acknowledged for promoting teamwork and helping new staff settle quickly through mentoring, guidance, and a positive attitude that strengthened team morale and effectiveness.
Adaptability & Resilience Award
Celebrated for excelling across multiple dynamic environments education, reception, frontline hospitality, and administration while remaining calm under pressure and consistently delivering high-quality support.
Service Excellence in Safeguarding & Student Care
Recognised for maintaining strong safeguarding standards, accurate record-keeping, and a caring, student-centred approach aligned with organisational values of trust, inclusion, and wellbeing.
Professional Growth & Academic Commitment Award
Honoured for progressing through a UK master’s degree while maintaining high performance at work, demonstrating commitment, discipline, and exceptional time management.
Software
Microsoft office
Interests
Creative Cooking & Trying New Recipes I love experimenting with flavours and making meals from different cultures
Travel & Exploring New Cities – discovering new places, meeting people, and learning about different lifestyles
Fitness & Wellbeing – gym sessions, long walks, and keeping an active routine
Content Creation – making fun videos, lifestyle posts, and exploring photography angles
Music & Dance – enjoying afrobeat, R&B, and dancing to relax after a busy day
Learning New Skills Online – from coding to digital tools; I enjoy anything that challenges my mind
Fashion & Styling – putting outfits together and keeping up with trends
Timeline
Receptionist
Travelodge Bedford
12.2024 - Current
Master of Science - Information Communication Technology
Anglia Ruskin University
09.2024 - 10.2025
Sales Manager / Customer Support Associate
Fairwell supermarket
01.2024 - 09.2024
Teaching Support & Student Assistance (Informal /
Brainspark academy
05.2020 - 01.2024
Bachelor of Science - Library and information science
Ambrouse Alli University
09.2018 - 03.2023