Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

IYIBO L I L L Y - W E S T

Peterborough

Summary

I am self-motivated and confident individual with skills and experiences in different sectors of employment. I am punctual with excellent organisational and customer service skills. I am able to work well in a team environment in harmony as well as on my own initiative. Communicative and willingly going extra mile with each step I do in a workplace. I am passionate with an eye to detail. I am loyal, dedicated,
open-minded, and eager to bring my skills and dedication to any role I undertake.

Overview

17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

IT support analyst

Tesco
Peterborough
06.2020 - 05.2024
  • Enhanced system functionality by troubleshooting hardware and software issues.
  • Provided technical support for improved user experience.
  • Managed costumer support cases from initial contact to resolution maintaining a 90% FTF rate.
  • Administration of Outlook accounts and permissions.
  • Managed Active Directory contacts and SAP records.
  • Computer configuration and adjustments on costumer request.
  • Costumer support trough calls and emails ensuring costumer satisfaction.
  • Desktop troubleshooting and equipment configuration for onsite users.
  • Resolved system errors with comprehensive diagnostic tests.

DC Operative

Tesco Distribution Centre
Peterborough
02.2008 - 06.2020
  • Dispatching and Ensuring Accuracy
  • Preparing Necessary Documentation
  • Teamwork and Communication
  • Operating and Maintaining Machinery
  • Stock Management System Utilization
  • Ensured safety standards by meticulously following protocols and procedures.
  • Met deadlines by prioritising tasks effectively.

ELECTRONIC SALES ASSOCIATE

GRATTAN STAGE 2
01.2007 - 01.2008
  • Product Knowledge
  • Upselling and Cross-selling
  • Technical Troubleshooting

Education

Diploma of Higher Education - Computing and IT

CAMBRIDGE REGIONAL COLLEGE
Cambridge, Cambridgeshire
09.2001 - 07.2004

A-Levels - Computing and IT

HINCHINBROOK SCHOOL
Huntingdon, Cambridgeshire
09.2001 - 07.2002

Skills

  • ITBM Ticketing System
  • Bomgar support
  • Data Entry
  • Incident Management
  • Active Directory user management
  • Database administration
  • Mobile device management
  • Software fault diagnosing
  • Microsoft 365 administration
  • Troubleshooting proficiency
  • Communication skills
  • Teamwork & Collaboration
  • Customer service
  • Organization and time management skills
  • Adaptability & Flexibility
  • Conflict resolution

Certification

  • Diploma in Computing & IT
  • HABC Emergency First Aid at Work (Level 3)
  • Award in working as a Security Officer
  • HABC Award in working as a CCTV operator
  • Award in working as a Door Supervisor

Timeline

IT support analyst

Tesco
06.2020 - 05.2024

DC Operative

Tesco Distribution Centre
02.2008 - 06.2020

ELECTRONIC SALES ASSOCIATE

GRATTAN STAGE 2
01.2007 - 01.2008

Diploma of Higher Education - Computing and IT

CAMBRIDGE REGIONAL COLLEGE
09.2001 - 07.2004

A-Levels - Computing and IT

HINCHINBROOK SCHOOL
09.2001 - 07.2002

Similar Profiles

CREATE PROFILE
IYIBO L I L L Y - W E S T