Iyiola Adeola
ServiceNow Developer
United Kingdom
Summary
Accomplished ServiceNow Developer with a proven track record at enhancing business processes and client satisfaction through expert application of ServiceNow Development and ITIL Processes. Spearheaded legacy system upgrades and streamlined IT service delivery, achieving significant cost savings. Known for exceptional problem-solving and collaboration skills, consistently delivering projects that exceed business objectives.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
ServiceNow Developer
Vox Technologies
03.2022 - Current
- Upgraded legacy systems to modernized platforms utilizing out-of-the-box functionality in conjunction with customized enhancements specific to business needs.
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Enhanced collaboration between IT and business teams by streamlining communication channels using ServiceNow''s built-in messaging and notification features.
- Streamlined business processes for improved workflow management through the customization of ServiceNow forms and fields.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Delivered significant cost savings by optimizing workflows, automating manual processes, and improving resource allocation within the organization using the ServiceNow platform.
- Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
- Improved data accuracy by designing and implementing database structures, relationships, and integrations within the ServiceNow platform.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
ServiceNow Administrator
Jumia E-commerce
06.2014 - 08.2021
- Contributed significantly towards continuous improvement projects through proactive identification of areas requiring process enhancement within the service management domain.
- Played an instrumental role in migrating legacy systems to the ServiceNow platform while minimizing downtime during transition periods.
- Streamlined IT service delivery with the implementation of ServiceNow best practices.
- Conducted regular audits of system architecture to identify opportunities for optimization or enhancement.
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
- Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
- Leveraged expertise in configuring applications such as Asset Management, Change Management, and Service Catalog to ensure seamless integration with existing organizational processes.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Implemented advanced scripting techniques to automate routine tasks, saving time and resources for the IT department.
Education
Master of Science - Financial & Accountancy
Glasgow Caledonian University
Glasgow, United Kingdom 04.2001 -
Skills
Scoped Applications
Service Catalog Management
Service Portal Design
ITIL Processes
JavaScript programming
ServiceNow Development
SLA Configuration
Problem Management
HTML, CSS
Incident Management
Certification
ServiceNow's Certified Systems Administrator (CSA)
Timeline
ServiceNow Developer
Vox Technologies
03.2022 - Current
ServiceNow Administrator
Jumia E-commerce
06.2014 - 08.2021
Master of Science - Financial & Accountancy
Glasgow Caledonian University
04.2001 -
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