Summary
Overview
Work history
Education
Skills
Additional Skills
Timeline
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Iyayiosa Angel Uwaifo

Greater Manchester,UK

Summary

Dedicated professional with a strong foundation in customer service, known for providing empathetic support and effectively resolving complaints. Demonstrates exceptional teamwork and collaboration skills, with a proven ability to support vulnerable individuals. Proficient in Microsoft Office Suite, reliable, and punctual, aiming to leverage these skills in a role that values compassionate service and operational excellence.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work history

Volunteer

NHS
Bolton
08.2022 - 02.2023
  • Greeted and directed patients, visitors, and staff upon arrival, ensuring a professional and welcoming environment
  • Handled and managed patient phone calls and appointments
  • Managed patient appointment queries under receptionist supervision, rescheduling requests, and signposting to appropriate services
  • Handled difficult or distressed patients, remaining calm, professional, and empathetic when addressing concerns or complaints
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Passenger Assistant (PA)

HATS Group
01.2025 - 06.2025
  • Company Overview: Home-to-School Transport Service
  • Ensure the safe transport of disabled and vulnerable children
  • Maintain a supportive and attentive environment during transit
  • Liaise with families and transport staff to ensure continuity of care
  • Home-to-School Transport Service

Crew Member

Wingstop
08.2024 - 03.2025
  • Greeted and served customers in a fast-paced restaurant
  • Managed order accuracy and handled payment systems
  • Worked efficiently under pressure and ensured high standards of hygiene
  • Supported colleagues to meet team goals and smooth service flow

Crew Member

Five Guys
Bolton
10.2023 - 01.2025
  • Communicated and gave excellent customer service in high pressure settings
  • Handled complaints calmly and professionally
  • Worked together in a team setting to provide great and quality customer service

Education

BSc - Biomedical Science

Manchester Metropolitan University
Manchester
09.2022 - 07.2025

Skills

  • Excellent customer service
  • Calm and professional in resolving complaints
  • Strong teamwork and collaboration skills
  • Comfortable supporting vulnerable individuals
  • Reliable and punctual
  • Handling patient complaints
  • Providing empathetic support
  • Microsoft office suite proficiency

Additional Skills

Microsoft Excel accreditation

Timeline

Passenger Assistant (PA)

HATS Group
01.2025 - 06.2025

Crew Member

Wingstop
08.2024 - 03.2025

Crew Member

Five Guys
10.2023 - 01.2025

BSc - Biomedical Science

Manchester Metropolitan University
09.2022 - 07.2025

Volunteer

NHS
08.2022 - 02.2023

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Iyayiosa Angel Uwaifo