Proactive and highly motivated IT professional with over 3 years of experience in providing technical support and troubleshooting in enterprise environments. Skilled in diagnosing and resolving hardware and software issues, configuring IT systems, and delivering exceptional customer service to diverse end-users. Proficient in Active Directory, MS365, Microsoft Windows, macOS, and basic networking concepts. Adept at collaborating in fast-paced, team-oriented environments with a strong focus on documentation, communication, and user satisfaction. Ready to leverage technical expertise and passion for learning in an IT Support Desktop Specialist role.
Windows 7