Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
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IYANU OLATUNBOSUN

Derby,Derbyshire

Summary

Adaptable, proactive and culturally aware professional with a strong foundation in customer service, compliance, and client advisory across financial and consulting sectors. With a solid track record at Lloyds Banking Group and previous entrepreneurial experience in consulting service, I have developed a keen interest and growing understanding of global mobility challenges, particularly those relating to international relocations, visa processes, and cross-border compliance. Through self-initiated learning—including Global Mobility webinars and direct advisory work, I have cultivated an appreciation for the complexities and practical considerations of supporting global talent transitions. I am now eager to contribute this evolving knowledge, along with my effective communication, analytical thinking, cultural intelligence and stakeholder management skills, in a structured Global Mobility team like that of Rolls-Royce.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Customer Advisor

Llyods Banking Group
Derby
06.2023 - Current
  • Provide excellent day-to-day support to a wide range of customers, ensuring their financial and service-related needs are met with empathy and professionalism.
  • Collaborate across departments to maintain high service standards while navigating complex queries and transactions.
  • Act as a change catalyst and digital champion, proactively identifying inefficiencies in service and operational processes and recommending improvements to enhance customer journey and internal workflow.
  • Maintain strict adherence to compliance and conduct standards while deepening customer and vendor relationships.
  • Deliver insights based on customer feedback and trends to drive continuous service improvement.
  • Participated actively in team meetings contributing valuable ideas towards improving the overall team performance.

Consultant

Hemmanuel Wonder Global Consults Limited
Osogbo
02.2018 - 06.2023
  • Provided expert consulting on international relocation, immigration, and global travel advisory.
  • Advised clients on visa application processes, business travel planning, and compliance requirements.
  • Established strong client rapport, understanding unique needs and delivering personalised solutions.
  • Attended Global Mobility webinars to stay abreast of policy changes and best practices.
  • Managed client relationships with a culturally aware approach and ensured compliance with regulatory standards.

Education

Bachelor of Science - Criminology and Security Studies

National Open University of Nigeria
04.2001 - /2023

Diploma of Higher Education - Library and Information Science

The Federal Polytechnic Ede
04.2001 - /2017

Skills

  • Growth mindset
  • Microsoft Office tools
  • Workflow Prioritization
  • Teamwork and Collaboration
  • Excellent Communication
  • Problem Solving
  • Global Mobility Knowledge
  • Cross-Cultural Awareness
  • Data Analysis for Process Improvement

Affiliations

  • Learning
  • Travelling
  • Current Affairs

Certification

Chartered Banker Institute UK

References

References available upon request.

Timeline

Customer Advisor

Llyods Banking Group
06.2023 - Current

Consultant

Hemmanuel Wonder Global Consults Limited
02.2018 - 06.2023

Bachelor of Science - Criminology and Security Studies

National Open University of Nigeria
04.2001 - /2023

Diploma of Higher Education - Library and Information Science

The Federal Polytechnic Ede
04.2001 - /2017

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IYANU OLATUNBOSUN