Iyabode Olorunsogo
Birmingham,UK
Summary
Dedicated professional with extensive skills in caring for people of different ages, effective communication, and practical care delivery. Demonstrates a compassionate demeanour and sensitivity to others' needs while maintaining confidentiality and adhering to health and safety guidelines. Proficient in administrative tasks, including document preparation, database management, and efficient filing system operation. Adept at medication administration and Basic Life Support Certification. Committed to providing person-centred support with a client-focused approach, aiming to build trust and strong relationships through empathy and creative problem solving.
Overview
8
8
years of professional experience
Work History
Care Support Assistant
Bolff Healthcare
06.2024 - 01.2025
- Support service users with required daily personal support and hygiene assistance
- Assist service users with personal care tasks dressing, eating and toileting
- Care plan and service support documentation
- Support other health and care professionals in carrying their duty of care
- Aid service users to move around and for recreational activities
Care Support Assistant
Northbourne Court, Avante Care
07.2023 - 05.2024
- Support service users with required daily personal support and hygiene assistance
- Assist service users with personal care tasks dressing, eating and toileting
- Care plan and service support documentation
- Support other health and care professionals in carrying their duty of care
- Aid service users to move around and for recreational activities
Sales Representatives
International Breweries PLC
09.2018 - 04.2023
- Worked with existing accounts on a designated schedule, with the goal of increasing package distribution on- and off-premises and increase draft presence in each market
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and providing customers with feedback
- Provided new and existing accounts with information about products, brand, quality, package, placement, presentation, new account openings, and key contacts
- Managed sales review, stock rotation, pricing, product availability, and promotional activities with sales call/visit
- Completed all required logs, paperwork, and forms to document sales and/or expenses
- Attended events and sponsorships such tastings, beer dinners, festivals, etc
Customer Service Assistant
Lifegate Ventures
Ibadan
09.2017 - 08.2018
- Company Overview: Ibadan, Nigeria
- Promptly responded to customer concerns through email, social media, and phone calls
- Escalated aggravated customer complaints or issues for top manager’s attention
- Identified the customer's needs and gave appropriate advice based on those needs
- Ensured excellent knowledge of the different services provided by the company
- Consolidated bill payments with account departments and processed card payments
- Obtained and shared customer feedback with colleagues and other units to improve products and services
- Ibadan, Nigeria
Civilian Protection Officer
West Africa Responsibility to Protect Coalition (WAC-R2P)
Ibadan, Oyo state
01.2017 - 07.2017
- Compiled advice for government and other protection stakeholders for necessary action
- Ensured safety by conducting regular patrols and security checks.
- Resolved conflicts effectively, promoted harmonious workplace relationships.
- Recommended improvements in security systems to strengthen building defence mechanisms.
- Coordinated with law enforcement agencies for effective crime prevention.
- Conducted risk assessments with attention to detail.
- Prepared detailed incident reports using accurate descriptions and observations.
- Enforced company policies for creating a secure work environment.
- Reduced potential threats via thorough investigation of unusual activities.
- Monitored CCTV cameras, ensured proactive surveillance.
- Maintained calm atmosphere with professional conflict resolution skills.
- Patrolled premises regularly, deterred criminal activity efficiently.
- Improved site security to prevent unauthorised access.
- Handled security equipment, maintained optimal functionality condition.
- Provided first aid services, safeguarded staff health and wellbeing.
- Worked with law enforcement agencies to share information and coordinate responses to security threats.
- Provided security briefings and guidance to staff, enhancing awareness of safety protocols and procedures.
Education
Person-Centred Care - Health and Social Care
Avante Care Training
LondonHigher National Diploma (HND) - Economics & Management
Federal Cooperative College
High School Diploma - Accounting
The Polytechnic Ile Ife
Osun NigeriaGCSE or Equivalent - undefined
Oba Akinbiyi High School 2
Ibadan, NigeriaSkills
- Adapt to change
- Effective communication
- Working to health and safety guidelines
- Ability to establish trust and Creative problem solving
- Medication Administration
- Empathy and compassion/ Sensitivity to others' needs
- Person-centred support
- Confidentiality maintenance
Languages
English
Personal Information
- Hobbies: I enjoy cooking and hosting, teaching, swimming, long walks, singing, jugging and meeting new people.
- Nationality: Nigerian
Custom
Available on request
Timeline
Care Support Assistant
Bolff Healthcare
06.2024 - 01.2025
Care Support Assistant
Northbourne Court, Avante Care
07.2023 - 05.2024
Sales Representatives
International Breweries PLC
09.2018 - 04.2023
Customer Service Assistant
Lifegate Ventures
09.2017 - 08.2018
Civilian Protection Officer
West Africa Responsibility to Protect Coalition (WAC-R2P)
01.2017 - 07.2017
GCSE or Equivalent - undefined
Oba Akinbiyi High School 2
Person-Centred Care - Health and Social Care
Avante Care Training
Higher National Diploma (HND) - Economics & Management
Federal Cooperative College
High School Diploma - Accounting
The Polytechnic Ile Ife
Similar Profiles
Randy ChavezRandy Chavez
IT Support Specialist at iasis healthcare / Steward healthcare / Honor HealthcareIT Support Specialist at iasis healthcare / Steward healthcare / Honor Healthcare
Andrew KellerAndrew Keller
Travel Surgical Technologist at Aya Healthcare Staffing/Trinity Health First Choice, Arrow Healthcare StaffingTravel Surgical Technologist at Aya Healthcare Staffing/Trinity Health First Choice, Arrow Healthcare Staffing
Késean LewisKésean Lewis
Patient Safety Attendant at Atrium Healthcare, Previously Carolinas Healthcare SystemPatient Safety Attendant at Atrium Healthcare, Previously Carolinas Healthcare System
Mohamed DamanaMohamed Damana
Cybersecurity Consultant at HakTrakCybersecurity Consultant at HakTrak
Aman BisareAman Bisare
Volunteer support worker at Robin Hood ArmyVolunteer support worker at Robin Hood Army