Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iwona Wolff

Rochester

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Production Supervisor

PrepWorld UK
Gravesend
03.2022 - Current
  • Managed team of 30 + production associates, overseeing productive production processes and meeting all deadlines.
  • Resolved issues quickly to maintain productivity goals.
  • Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
  • Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
  • Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
  • Trained staff of direct labor employees to perform assembly and manufacture of specified products.
  • Evaluated team member performance regularly to identify and resolve productivity concerns.

Project Manager

Kozi Resin Systems Ltd
Rochester
12.2019 - 12.2021
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Prepared and submitted project invoices for review and approval.

Stock Controller

Fourayes Farm Ltd
Sittingbourne
07.2016 - 12.2019
  • Generated annual savings of £150 000 by implementing new processes and reducing wasted resources.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reviewed established business practices and improved processes to reduce expenses.

Sales and Customer Support Manager

TransIT
Warsaw
06.2009 - 12.2016
  • Improved service quality and increased sales by 40% during first two years by expanding the offer with new hardware and software products.
  • Increased customer satisfaction ratings from 63% to 98% by managing all client inquires through resolution.
  • Effectively communicated with team members to maintain clearly defined expectations.
  • Resolved customer complaints while prioritising customer satisfaction and loyalty.
  • Mentored junior team members to deliver outstanding service for continued customer satisfaction.
  • Managed relationship building between company and high-profile customers, completing regular visits and providing loyalty discounts.
  • Negotiated contracts with outside carriers to minimise costs to company and customers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems
  • Cross-trained existing employees to maximize team agility and performance

Education

Social Psychology

University of Social Psychology
Warsaw
07.2009

High School Diploma -

Economic-Managerial High School
05.2006

Skills

  • High Customer Service Standards Adherence
  • Process Improvement
  • Client Relations and Retention
  • Customer Experience
  • Staff Management
  • Personnel Training and Development
  • Exceptional Interpersonal Communication
  • Conflict Management
  • MS Office Expertise

Languages

Polish
Native language
English
Proficient
C2
Russian
Intermediate
B1

Timeline

Production Supervisor

PrepWorld UK
03.2022 - Current

Project Manager

Kozi Resin Systems Ltd
12.2019 - 12.2021

Stock Controller

Fourayes Farm Ltd
07.2016 - 12.2019

Sales and Customer Support Manager

TransIT
06.2009 - 12.2016

Social Psychology

University of Social Psychology

High School Diploma -

Economic-Managerial High School

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Iwona Wolff