Iwona Szepan
Wembley, London
Summary
Hardworking and adaptable professional with strong administrative and customer service skills. Experienced in data handling and document management. Organised and proactive with leadership experience and strong time management skills. Bilingual in English and Polish with clear communication and friendly, professional manner. Quick to learn and eager to develop further.
Overview
5
5
years of professional experience
Work History
Administrative Officer (Fixed Term Contract)
Department for Work and Pensions (DWP)
04.2024 - 04.2025
- Assessed and processed Universal Credit applications, ensuring compliance with DWP policies and providing timely support to clients
- Organised and scheduled appointments for clients and work coaches, optimising resources and minimising disruptions
- Worked closely with caseworkers, work coaches and other departments to resolve client issues and meet service targets
- Utilised internal UC systems, Teams and Outlook to manage tasks and communications efficiently
- Delivered professional customer service, addressing client queries and resolving issues promptly
- Contributed to the achievement of KPIs and service targets by supporting team efforts and ensuring compliance with guidelines.
- Fixed term contract
Onsite Administrator
CitySprint
07.2023 - 09.2023
- Correctly and efficiently allocated daily bookings using CityTrak and Xdespatch ensuring correct client and courier pricing
- Monitored and recorded all service issues relating to routes covered by CitySprint
- Produced and submitted accurate reports with Courier Pay/ Pharmacy managers regarding courier invoice deductions and transactions
- Ensured all paperwork and systems are maintained efficiently and accurately and in line with business requirements
- Pro-actively reviewed and monitored ways of working to ensure best practice and streamline process to maximise efficiency.
Customer Service Advisor (Temporary)
DEAN & WOOD
05.2023 - 07.2023
- Managed high-volume customer queries efficiently, demonstrated strong multitasking skills while maintaining service quality
- Provided friendly, knowledgeable service and support, consistently receiving positive customer feedback for high-quality assistance
- Processed customer orders, returns and complaints, ensuring resolutions in a timely and efficient manner
- Worked closely with other departments to resolve complex issues, improving the overall customer experience
- Maintained up-to-date knowledge of company products, services and industry trends to assist customers efficiently.
- Temporary
Production Supervisor
Extrastaff agency
01.2023 - 02.2023
- Supervised and mentored a team, providing guidance to ensure efficient workflow and high-quality production standards
- Maintained accurate and detailed records, documents and reports to ensure compliance and operational transparency
- Identified operational inefficiencies, proactively suggesting and implementing improvements to enhance overall performance
- Maintained a safe working environment by following health, safety and environmental rules while achieving an injury-free workplace
- Met production and safety targets while minimising downtime and optimising equipment usage.
Shift Supervisor
Zapp, Dark Store
04.2021 - 05.2022
- Supervised daily store operations, ensuring all tasks were completed efficiently and on time during shift
- Managed and supported a team of pickers and packers, providing guidance and solving problems as they arose
- Monitored order accuracy and speed ensuring all customer deliveries met quality standards and tight deadlines
- Handled shift planning, task delegation and staff coverage to maintain smooth operations
- Tracked inventory levels and reported stock shortages or discrepancies to relevant departments
- Monitored team performance against key metrics, ensuring targets were met.
Warehouse Operative (Temporary)
Missoma
08.2020 - 04.2021
- Picked and packed customer orders quickly and accurately to meet daily targets
- Checked and recorded incoming stock, making sure everything was in good condition and correctly stored
- Handled product returns, following company procedures and keeping clear records
- Made sure all packing materials and supplies were fully stocked and ready for use
- Carried out regular stock checks and reported any differences to keep inventory accurate
- Kept the work area clean, safe and well organised, making sure the best use of space.
- Temporary
Education
Masseur Technician -
Post Secondary School No2
Bialystok, Poland01.2011
Skills
- Strong organisational and time management abilities,
- Quick learner with a detail-oriented approach,
- Proficient in computer systems and data handling,
- Customer service and communication skills,
- Operations and productions management,
- Inventory control and logistical planning,
- Workforce and supervision training,
- Process improvement and safety compliance,
Timeline
Administrative Officer (Fixed Term Contract)
Department for Work and Pensions (DWP)
04.2024 - 04.2025
Onsite Administrator
CitySprint
07.2023 - 09.2023
Customer Service Advisor (Temporary)
DEAN & WOOD
05.2023 - 07.2023
Production Supervisor
Extrastaff agency
01.2023 - 02.2023
Shift Supervisor
Zapp, Dark Store
04.2021 - 05.2022
Warehouse Operative (Temporary)
Missoma
08.2020 - 04.2021
Masseur Technician -
Post Secondary School No2
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