Iwona Szepan
Department for Work and Pensions (DWP)
Wembley, London
5
years of professional experience
Hardworking and adaptable professional with strong administrative and customer service skills. Experienced in data handling and document management. Organised and proactive with leadership experience and strong time management skills. Bilingual in English and Polish with clear communication and friendly, professional manner. Quick to learn and eager to develop further.
Work History
Administrative Officer (Fixed Term Contract)
1 Year- Assessed and processed Universal Credit applications, ensuring compliance with DWP policies and providing timely support to clients
- Organised and scheduled appointments for clients and work coaches, optimising resources and minimising disruptions
- Worked closely with caseworkers, work coaches and other departments to resolve client issues and meet service targets
- Utilised internal UC systems, Teams and Outlook to manage tasks and communications efficiently
- Delivered professional customer service, addressing client queries and resolving issues promptly
- Contributed to the achievement of KPIs and service targets by supporting team efforts and ensuring compliance with guidelines.
- Fixed term contract
Onsite Administrator
2 Months- Correctly and efficiently allocated daily bookings using CityTrak and Xdespatch ensuring correct client and courier pricing
- Monitored and recorded all service issues relating to routes covered by CitySprint
- Produced and submitted accurate reports with Courier Pay/ Pharmacy managers regarding courier invoice deductions and transactions
- Ensured all paperwork and systems are maintained efficiently and accurately and in line with business requirements
- Pro-actively reviewed and monitored ways of working to ensure best practice and streamline process to maximise efficiency.
Customer Service Advisor (Temporary)
2 Months- Managed high-volume customer queries efficiently, demonstrated strong multitasking skills while maintaining service quality
- Provided friendly, knowledgeable service and support, consistently receiving positive customer feedback for high-quality assistance
- Processed customer orders, returns and complaints, ensuring resolutions in a timely and efficient manner
- Worked closely with other departments to resolve complex issues, improving the overall customer experience
- Maintained up-to-date knowledge of company products, services and industry trends to assist customers efficiently.
- Temporary
Production Supervisor
1 Month- Supervised and mentored a team, providing guidance to ensure efficient workflow and high-quality production standards
- Maintained accurate and detailed records, documents and reports to ensure compliance and operational transparency
- Identified operational inefficiencies, proactively suggesting and implementing improvements to enhance overall performance
- Maintained a safe working environment by following health, safety and environmental rules while achieving an injury-free workplace
- Met production and safety targets while minimising downtime and optimising equipment usage.
Shift Supervisor
1 Year 1 Month- Supervised daily store operations, ensuring all tasks were completed efficiently and on time during shift
- Managed and supported a team of pickers and packers, providing guidance and solving problems as they arose
- Monitored order accuracy and speed ensuring all customer deliveries met quality standards and tight deadlines
- Handled shift planning, task delegation and staff coverage to maintain smooth operations
- Tracked inventory levels and reported stock shortages or discrepancies to relevant departments
- Monitored team performance against key metrics, ensuring targets were met.
Warehouse Operative (Temporary)
8 Months- Picked and packed customer orders quickly and accurately to meet daily targets
- Checked and recorded incoming stock, making sure everything was in good condition and correctly stored
- Handled product returns, following company procedures and keeping clear records
- Made sure all packing materials and supplies were fully stocked and ready for use
- Carried out regular stock checks and reported any differences to keep inventory accurate
- Kept the work area clean, safe and well organised, making sure the best use of space.
- Temporary
Education
Masseur Technician
Skills
Strong organisational and time management abilities
Quick learner with a detail-oriented approach
Proficient in computer systems and data handling
Customer service and communication skills
Operations and productions management
Inventory control and logistical planning
Workforce and supervision training
Process improvement and safety compliance
Timeline
Administrative Officer (Fixed Term Contract)
Department for Work and Pensions (DWP)
2024.04 - 2025.04Read More
Onsite Administrator
CitySprint
2023.07 - 2023.09Read More
Customer Service Advisor (Temporary)
DEAN & WOOD
2023.05 - 2023.07Read More
Production Supervisor
Extrastaff agency
2023.01 - 2023.02Read More
Shift Supervisor
Zapp, Dark Store
2021.04 - 2022.05Read More
Warehouse Operative (Temporary)
Missoma
2020.08 - 2021.04Read More
Post Secondary School No2
Masseur Technician
Read More