Iwona Szczepan
Bristol
Summary
Detail-oriented and highly organized Document Controller with 5 years of progressive experience managing and overseeing document control systems within fast-paced engineering, construction, or corporate environments. Proven track record in maintaining document integrity, ensuring compliance with regulatory standards, and streamlining document workflows to support operational efficiency. Adept at using industry-standard document management systems (DMS) and collaborating across multidisciplinary teams to ensure accurate and timely document distribution. Known for maintaining confidentiality, meticulous attention to detail, and a proactive approach to process improvement. Seeking to leverage expertise and leadership potential in a Senior Document Controller role to enhance documentation quality and control practices at a strategic level.
Overview
18
18
years of professional experience
8019
8019
years of post-secondary education
Work history
Document Controller
NG BAILEY
Bristol
12.2019 - 06.2025
- Providing professional and high-quality document management service; being accountable for controlling receipts, management, and transfer of all information on project/project
- Own, control and manage project document management system, managing flow of information
- Ensure all documentation is properly receipted, checked, monitored, registered, and distributed through project team, client team, supply chain and other contractors
- Provide professional administration service to support team members
- Liaise with all stakeholders to ensure synergy between NG Bailey system and external document management systems
- Provide regular progress reports to project management as required
- Maintain high levels of confidentiality, including safe storage of documentation and drawings.
- Provided support for document controls and worked with contract documents.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Completed past projects: TRF Cardiff, Swansea Arena, Bristol Business Park
- Currently working on Comet USW and assisting with TQEC
- Proficient in industry-standard DMS platforms such as Viewpoint, Aconex, BIM360 & ProjectWise
- Managed flow of both electronic and hard copy documents efficiently, thereby enhancing overall organisational effectiveness.
- Liaised effectively with contractors and clients whilst managing distribution of essential documents.
- Established high-quality control measures, resulting in significant error reduction in documentation process.
- Facilitated smooth workflow by providing required documentation to respective departments on time.
Scheduler
Griffin Technical Services
02.2019 - 12.2019
- Accurately logging in and allocating emergency call outs in Joblogic system
- Ensure all service and installation calls are processed correctly and ensure their timely completion
- Interface with clients and respond accordingly as required, ensuring relationship and goon customer service principles are applied
- Arrange technical support for engineers and client operators alike in liaison with others
- Ensure all calls are cleared within their KPIs and all records updated.
Work Force Planner
MITIE Facility Management
Bristol
04.2016 - 02.2019
- Efficiently act upon calls received in Call Centre
- Ensure Service compliancy targets are met, alongside Compliancy manager
- Challenge and action productivity, performance and instigate improvement
- Work with both clients and customers to support team to ensure that clean information is available and entered accurately onto database
- Work directly with all members of MITIE service teams which include Gas servicing, Planned and Responsive Repairs, to ensure that all works requirements are managed
- Communication with supply chain, trade suppliers, directly employed operatives and subcontractors, instructing works where necessary, providing challenge where appropriate
- Regular contact with residents and arranges mutually agreed appointments to carry out work
- Best practice daily planning for team of 11 engineers – scheduling theirs workday ahead.
- Self-motivated, with strong sense of personal responsibility.
Operational Controller
Eurolines UK part of National Express Ltd
01.2015 - 06.2016
- Dealing and recording operational emergencies per company policies
- Dealing with breakdowns, accidents, delays
- In charge of vehicle rotation planning
- Working closely with subcontractors to ensure they operate to National Express standards
- Working closely with European partners to maximise sales and realise potential of continental services
- Involved in planning of core routes to Paris
- Auditing internal driver management system at Victoria Coach Station
- Involved in audit process for Eurolines using foreign operators to work in accordance to high standards of National Express network
- Updating legal documentation – authorisations issued by Department of Transport
- Booking meeting room, travel arrangements
- Dealing with Data Protection requests from Government Agencies in accordance with Data Protection Act (i.e Police requests regarding missing persons / trafficking / illegal immigration / trade of illegal substances and materials)
- Replying to customers, liaising with other departments and partners across Europe with that matter
- Entered numerical data into database in timely and accurate manner
- Produce monthly reports using advanced Excel spreadsheets
- Stock control at check in desk – tickets and leaflets.
Customer Service Supervisor/ Team Leader upgrade
National Express Ltd
Victoria
05.2007 - 01.2015
- Maintaining Health and Safety on the station- reporting any near misses
- Dealing with customer's enquiries – system search for lost tickets, dealing and arranging missed connections, lost property
- Continental check in
- Dealing with operational aspects of the business – coach breakdowns and delays, driver's issues
- Providing excellence customer service
- Team Leader upgrade / Eurolines Check in desk/ Domestic Services
- Make day to day decisions, and manage daily tasks at Eurolines Check in desk
- Conduct local training for new members
- Carry out annual appraisals and first line disciplinary and investigations
- Provide support to direct reports to ensure that operational efficiencies are maintained and ensure all employees deliver a high level of customer service from the moment customer enters the site to after journey support
- Ticket machine cashing up, producing daily reports of sales via those units.
Education
BTEC - Safety
EDEXCEL
High School Diploma - Hospitality & Tourism
College of Hospitality And Tourism Management
Poland05.1998
Level 2 Diploma - Team Leading
Warwickshire College Group
Warwick, WarwickshireMaster's degree - Coach of Artistic Gymnastics
Academy of Physical Education and Sport
Skills
- Attention to Details
- Organizational Skills
- Time Management
- Communication Skills
- Problem Solving ability
- Team Collaboration
- Adaptability & Flexibility
- Leadership & Mentorship
- Document security understanding
- Compliance awareness
References
References available upon request.
Timeline
Document Controller
NG BAILEY
12.2019 - 06.2025
Scheduler
Griffin Technical Services
02.2019 - 12.2019
Work Force Planner
MITIE Facility Management
04.2016 - 02.2019
Operational Controller
Eurolines UK part of National Express Ltd
01.2015 - 06.2016
Customer Service Supervisor/ Team Leader upgrade
National Express Ltd
05.2007 - 01.2015
BTEC - Safety
EDEXCEL
High School Diploma - Hospitality & Tourism
College of Hospitality And Tourism Management
Level 2 Diploma - Team Leading
Warwickshire College Group
Master's degree - Coach of Artistic Gymnastics
Academy of Physical Education and Sport
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