Hi, I’m
Iwona Ptak
London
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
years of professional experience
15
years of post-secondary education
1
Certification
Work history
TK MaxxLondon
Team leader
2014.01 - 2015.04 (1 education.year_Label & 3 education.months_Label)
Job overview
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Fostered positive employee relationships through communication, training and coaching.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Delegated tasks to make best use of individuals' skills.
Hotel Klimek SPA **** MuszynaMuszyna, Poland
Hotel receptionist
2009.01 - 2013.07 (4 education.years_Label & 6 education.months_Label)
Job overview
- Issued guest room keys with advice on location and access.
- Actioned special requests to elevate guest stays.
- Suggested restaurants tailored to guest preferences.
- Scheduled and made reservations for guests using hotel and management software.
- Provided guests with keys and directions to room.
- Verified ID and payment preference of guests.
- Reconciled floats and administered petty cash systems.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Kept reservations systems up-to-date for clear availability management.
- Created newsletters, brochures and social media posts to promote hotel services.
- Collaborated with housekeeping and maintenance to address needs of guests.
- Collected and processed guest data in line with data protection regulations.
- Instructed maintenance staff to service rooms with known issues.
- Upsold activities from tourism partners to boost revenue.
- Submitted incident and activity reports to manager to inform future decision-making on policies.
- Achieved 5-star reviews by delivering outstanding customer service.
- Managed incoming calls effectively using switchboard systems.
- Informed guests regarding hotel events and announcements.
PZU Nowy Sącz, Poland
Insurance agent
2008.08 - 2012.06 (3 education.years_Label & 10 education.months_Label)
Job overview
- Met with clients to assess insurance needs and answer policy questions.
- Helped customers determine appropriate products and policy terms.
- Handled insurance queries from quotation stage to renewal.
- Drafted quotes detailing policy premiums, coverages and payment structures.
- Advised clients on coverage and claims to assist with informed decisions.
Education
National Louis University Nowy Sacz, Poland
Master of Business Administration from Marketing & Management
2001.10 - 2006.05 (4 education.years_Label & 7 education.months_Label)
University overview
- Focus on Market research,
- Advertising,
- Brand promoting,
Secondary SchoolNowy Sącz , Poland
High School Diploma from IT
1998.09 - 2001.06 (2 education.years_Label & 9 education.months_Label)
Primary School Nr 8Nowy Sacz , Poland
1989.09 - 1997.06 (7 education.years_Label & 9 education.months_Label)
Skills
- Social media marketing
- Multitasking and prioritisation
- Document control
- Leadership
- Marketing
- Time management
- Knowledge of MS Office, Teams
- Problem-solving
- Communication skills
- Public relations
- Organisation and efficiency
Languages
English
Fluent
Polish
Native
Certification
- Functional Skills Qualification in English - Level 2 at Haringey Learns,
- NCFE Level1 Award in Volunteering at Haringey Learns,
- MS Office Course - Intermediate,
Volunteering
- Volunteering at Polish School,
- PSA Committee at Lordship Lane Primary School - Treasurer,
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Team leader
TK Maxx
2014.01 - 2015.04 (1 education.year_Label & 3 education.months_Label)
Hotel receptionist
Hotel Klimek SPA **** Muszyna
2009.01 - 2013.07 (4 education.years_Label & 6 education.months_Label)
Insurance agent
PZU
2008.08 - 2012.06 (3 education.years_Label & 10 education.months_Label)
National Louis University
Master of Business Administration from Marketing & Management
2001.10 - 2006.05 (4 education.years_Label & 7 education.months_Label)
Secondary School
High School Diploma from IT
1998.09 - 2001.06 (2 education.years_Label & 9 education.months_Label)
Primary School Nr 8
1989.09 - 1997.06 (7 education.years_Label & 9 education.months_Label)