Michal Michalik
Cumbernauld,North Lanarkshire
Summary
Dynamic professional with expertise in team development strategies and motivational communication. Skilled in conducting employee performance reviews and providing coaching and mentorship to enhance productivity. Proficient in process improvement and Office 365, with a target-driven approach to achieving organisational goals.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Shift manager
Graham's Family Dairy
Cowdenbeath, Fife
02.2024 - Current
- Reported key metrics to upper management for business decision-making process.
- Improved team morale through effective communication and feedback practices.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Honoured employee punctuality by creating fair rotas that respected their time off requests.
- Recruited new hires to strengthen the existing workforce.
- Trained new hires and set up mentoring relationships to drive team performance.
- Improved workplace safety to reduce accidents and near-misses.
- Established and maintained organised working environment for team of over 70 staff.
- Reduced operational costs by 30% through adjusting shift schedules.
Team Leader
Bakkavor
Bo'ness, Falkirk
01.2023 - 02.2024
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Acted as point of contact for high-level queries and represented team at senior leadership meetings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led teams of 15 to 34 to achieve KPI targets and successfully complete assigned projects.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Sales Advisor
New Age Acquisitions
Glasgow, Glasgow City
09.2022 - 01.2023
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Established customer purchasing needs, offering personalized guidance with product and accessory selection.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Managed objections by demonstrating effective deescalation techniques and interpersonal skills.
- Retained customers by building rapport and delivering tailored product recommendations.
Team Leader
Albert Bartlett
Airdrie, North Lanarkshire
11.2021 - 09.2022
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Undertook regular performance reviews to identify areas for improvement.
- Maintained up-to-date data, records and receipts for audits and reconciliation.
- Reduced personnel injuries through encouraging safe behaviour in workplace.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Coached team members through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Led team of 40 to achieve KPI targets and successfully complete assigned projects.
Quality Inspector
Rolls-Royce
Chichester, West Sussex
02.2019 - 10.2021
- Followed strict procedures to document rejected parts for quality assurance and traceability purposes.
- Audited procedures of entire production cycle to verify compliance with industry and safety standards.
- Reported progress on assigned tasks, communicating when not possible to meet deadlines.
- Used automated systems to perform complex testing procedures.
- Maintained and calibrated measuring equipment in line with company internal procedures.
- Kept accurate records of testing results and defective products identified per day.
- Supervised and helped newly hired quality inspectors improve inspection skills.
- Wrote reports to document product errors and deficiencies.
- Returned defective products to manufacturing for repairs and inspected repairs to confirm quality.
Warehouse Supervisor
Single Resource
Littlehampton, West Sussex
10.2019 - 12.2019
- Briefed team on productivity targets and process changes.
- Planned work rotas to optimize team performance and target achievement.
- Minimized accidents and near misses with rigorous health and safety training.
- Enhanced picking and packing output through targeted team coaching and feedback.
- Led continuous improvement initiatives to boost productivity and minimize losses.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Verified completion of team member training and orientation sessions.
Education
A-Levels - IT
Pow. Centrum Kształcenia Technicznego I Branżowego
OświęcimSkills
- Team development strategies
- Motivational communication
- Employee performance reviews
- Employee coaching and mentorship
- Process improvement
- Office 365 proficient
- Target-driven
Accomplishments
- Collaborated with team from different departments in development of Project WRAP resulting in decrease of waste from 17% to 12% while implemented on 1 shift. Now being implemented through 3 more shift patterns savings estimated at 70£ per shift.
- Developed project for additional training for machine operators and team leaders to reduce downtime on production line by 40 minutes per shift gaining higher OEE% (went from 75% to 83%).
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted audits and risk assessments to achieve regulatory compliance resulting in 30% decrease in accidents.
- Identified training needs and implemented coaching to bridge knowledge and skill gaps.
Languages
English
Fluent
Polish
Native
German
Intermediate
Timeline
Shift manager
Graham's Family Dairy
02.2024 - Current
Team Leader
Bakkavor
01.2023 - 02.2024
Sales Advisor
New Age Acquisitions
09.2022 - 01.2023
Team Leader
Albert Bartlett
11.2021 - 09.2022
Warehouse Supervisor
Single Resource
10.2019 - 12.2019
Quality Inspector
Rolls-Royce
02.2019 - 10.2021
A-Levels - IT
Pow. Centrum Kształcenia Technicznego I Branżowego
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