IWONA KORZONKIEWICZ
Stapleford
Summary
A proficient professional with expertise in Microsoft Dynamics 365, adept at managing customer relationships and project data. Demonstrates advanced skills in Microsoft Office tools, including Word, Excel, and PowerPoint, alongside a strong understanding of GDPR regulations and SharePoint. Known for attention to detail, report-writing capabilities, and stakeholder relationship management. Committed to process improvement and efficient multitasking, with a valid EU driving licence. Career goals include leveraging industry knowledge to enhance client rapport and drive organisational success.
Overview
20
20
years of professional experience
Work history
Teacher
The Polish Language and Cultural Centre in Nottingham, UK
Nottingham
01.2022 - 11.2025
- Facilitated engaging educational activities to enhance classroom learning.
- Provided individual sessions for children aged six to thirteen to improve Polish literacy skills.
- Collaborated with other teachers to develop lesson plans aligned with The Polish Educational Society's programme.
- Supported children's play, learning, and social development through tailored guidance.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Communicated regularly with parents about their children's performance and behaviour at school.
- Tailored homework assignments according to individual student ability level, increased understanding of complex concepts.
- Integrated technology into lessons to make subjects more appealing to today's tech-savvy students.
- Attended professional development sessions to stay updated with latest teaching methodologies.
- Boosted students' reading comprehension with creative teaching strategies.
- Created lesson plans and scheduled each day to promote maximum student engagement.
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
Project Administrator- Green Funding Solution
EON UK
Nottingham
08.2021 - 11.2025
- Collate and input customer data into system accurately and track customers throughout different stages of journey
- Delivered committed volumes through Green Funding Solution schemes
- Coordinated with EON and third-party contractors to agree on SLA'S on Survey bookings, Install bookings, Paperwork uploads
- Utilised RAID log to plan, communicate, and manage project
- Perform compliance reviews across all work streams following scheme criteria and requirements
- Provided system training to new contractors and advise of any changes or updates
- Contacted customers to review recommended measures and put forward most cost-effective and energy-efficient measures for property
- Communicated directly with Local Authorities to explain any changes to project process or customer journey
- Took minutes from weekly meetings with Local Authorities and Contractors
- Provided weekly project updates to Project Manager
- Prepared and submit end-of-project reports to Project Manager and Local Authority
- Worked closely with construction teams to oversee installation of new equipment
- Built strong relationship with customers, Local Authorities, and contractors to meet clients and EON requirements within defined framework
Compliance Analyst - EON Next Net Zero Delivery
EON UK
Nottingham
11.2024 - 05.2025
- Worked closely with Field Team Leaders and Field Service Managers to monitor day-to-day compliance performance
- Prepared detailed daily compliance reports for Compliance Team Manager, Field Team Leaders, and Field Service Managers by analysing and manipulating data.
- Identified discrepancies in Crossed-meters process and proposed improvements for implementation.
- Analysed Meter Technicians' performance regarding Energy Efficiency, Obligation, and Solution inquiries post-smart meter installation.
- Compiled monthly and quarterly reports on Meter Technicians' performance related to Solutions, Obligation inquiries, and Recognition Payments for Field Service Managers and Field Resource Managers.
Customer service specialist-Green Funding Solution
EON UK
04.2021 - 08.2021
- Participated in local energy fairs to educate the community about sustainable practices.
- Provide expertise and guidance to clients on renewable energy technologies, best practices, and industry trends.
- Build and maintain strong relationships with clients, stakeholders, and regulatory agencies.
- Providing expertise in project development and planning for renewable energy
- Ensured compliance with environmental regulations through meticulous attention to detail.
Customer service specialist - Debt prevention
EON UK
Nottingham
10.2017 - 04.2021
- Continually monitored and reviewed individual debt management plans, ensuring their effectiveness over time.
- Enhanced client understanding of their credit situation through clear, non-judgemental advice.
- Supported financially vulnerable customers and resolved debt issues by setting up payment arrangements
- Advised clients on budgeting, providing them with practical techniques for managing finances.
- Managed client portfolio by implementing effective debt management plans.
- Provided empathetic and confidential support to clients facing financial distress.
- Prompted customers with overdue payments to avoid penalties.
Protection Advisor
Owl Financial UK
01.2017 - 06.2018
- Provided information and description of multiple insurance products to educate customers on market trends, competitive interest rates, and favourable tax strategies
- Advised and offer insurance to satisfy customer needs including accident protection income protection, life cover, critical illness cover, as well as home insurance and landlord’s cover
- Effectively managed activity by completing all enrolment, administrative procedures, and paperwork accurately and in timely manner
- Used initiative to prioritise tasks and workloads, ensuring customers receive high level of service from start to finish
Customer service specialist
EON UK
01.2012 - 10.2017
- Implemented data security measures to protect sensitive information.
- Engaged with customers to monitor energy usage trends and facilitate informed decision-making on energy contracts.
- Maintained strong relationships with small business customers, enhancing client retention.
- Generated weekly and monthly metrics reports to assess program effectiveness and identify improvement areas
- Educated clients on energy-saving programs and their benefits, improving program participation
Administrative assistant
EON UK
Nottingham
05.2006 - 12.2011
- Delivered exceptional customer service via telephone and email for EON brand.
- Resolved validation, metering, supply changes, and hold table issues for owned accounts.
- Analysed operational performance data and provided insights to management and stakeholders.
- Mentored new team members by preparing training materials and coaching sessions.
- Handled customer and third-party complaints with efficiency and professionalism.
- Produced weekly work statistics for Team Manager and Section Manager review.
- Liaised with stakeholders to gather tasks and ensure effective workflow.
- Compiled daily meeting reports to track team progress.
Education
Master’s degree - Business Management
Poznan University of Management and Banking
PolandIndependent Insurance license -
OWL Financial UK
UK 01.2017 -
Starting with Law - Law
Open University
On-line 09.2012 -
Skills
- Renewable Energy Regulations
- Industry expertise
- Microsoft Dynamics 365
- Stakeholder management
- MS Office proficiency
- Attention to detail
- Report writing
- GDPR compliance
- Valid EU driving license
- SharePoint knowledge
- Multitasking skills
- Data analysis
- KYC expertise
- Customer service excellence
LANGUAGES
Polish – native
Native
English – advance
Fluent
References
Employment references are available upon request
Timeline
Compliance Analyst - EON Next Net Zero Delivery
EON UK
11.2024 - 05.2025
Teacher
The Polish Language and Cultural Centre in Nottingham, UK
01.2022 - 11.2025
Project Administrator- Green Funding Solution
EON UK
08.2021 - 11.2025
Customer service specialist-Green Funding Solution
EON UK
04.2021 - 08.2021
Customer service specialist - Debt prevention
EON UK
10.2017 - 04.2021
Protection Advisor
Owl Financial UK
01.2017 - 06.2018
Independent Insurance license -
OWL Financial UK
01.2017 -
Starting with Law - Law
Open University
09.2012 -
Customer service specialist
EON UK
01.2012 - 10.2017
Administrative assistant
EON UK
05.2006 - 12.2011
Master’s degree - Business Management
Poznan University of Management and Banking