Iwan Trew-Jones
Caerphilly County Borough
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer Service/Food Handling
McDonald's
Newbridge, Caerphilly County Borough
11.2022 - 02.2024
- Time management, keeping a keen eye for details about orders and making sure to be as efficient as possible at any given time, and over my year of working there I have progressed to become an integral key member of the stores workforce.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Cooked range of burgers using grill and ovens, including beef, chicken and vegan options.
- Liaised with delivery partners to complete orders within target service times.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
Customer service representative
Honey Dots
Bargoed, Caerphilly County Borough
05.2022 - 08.2022
- Learned to make different types of drinks, learned to handle food safely and learned all I needed to know about allergens and their requirements
- Provided outstanding customer service.
- Generated repeat business through exceptional customer service.
- Greeted customers and provided excellent customer service.
- Offered exceptional customer service with strong product knowledge.
- Applied positive customer service approach to increase satisfaction levels.
- Provided excellent customer service assisting clients with special needs.
- Implemented effective customer service procedures to encourage positive feedback.
Labouring Assistant
Robert Davies
Bargoed, Caerphilly County Borough
03.2021 - 05.2021
- Has worked as a labouring assistant, which required me to learn to paint and decorate
- Has also lifted heavy equipment and learn to use some machinery.
- Took on additional tasks on manager's request.
Education
Foundation Degree in Information Systems with the University of South Wales
University of South Wales
Pontypridd 09.2023 -
NVQ Level 3 - ICT
Coleg y Cymoedd
Ystrad Mynach 09.2022 - 06.2023
GCSEs - Various GCSEs
Heolddu Comprehensive School
Caerphilly 09.2015 - 06.2020
Skills
- Computing
- Food Handling
- Active Listening
- Communication
- Grammar expertise
- Protecting information
- Resolving errors
- Detail-orientated
- Office cleanliness
- Data entry
- Microsoft Office
- Report writing
- Dedicated team player
Personal Information
Date of birth: 10/12/2003
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
swipe to browse
Timeline
Foundation Degree in Information Systems with the University of South Wales
University of South Wales
09.2023 -
Customer Service/Food Handling
McDonald's
11.2022 - 02.2024
NVQ Level 3 - ICT
Coleg y Cymoedd
09.2022 - 06.2023
Customer service representative
Honey Dots
05.2022 - 08.2022
Labouring Assistant
Robert Davies
03.2021 - 05.2021
GCSEs - Various GCSEs
Heolddu Comprehensive School
09.2015 - 06.2020
Similar Profiles
Oliver SchulzOliver Schulz
Cashier at McDonald'sCashier at McDonald's
Sylvia OrtizSylvia Ortiz
Prep Line Cook at McDonald'sPrep Line Cook at McDonald's
Carolina RamosCarolina Ramos
Crew Member at McDonald'sCrew Member at McDonald's
Abraham SinagaAbraham Sinaga
Crew Member at McDonald'sCrew Member at McDonald's
Callum CozensCallum Cozens
Crew Member at McDonald'sCrew Member at McDonald's