Ivor Dolinsek
Tickhill,Yorkshire
Summary
Accomplished professional with expertise in financial budgeting, safety regulations adherence, and staff recruitment and retention. Demonstrates a result-driven approach to customer relationship management and quality control, ensuring optimal service delivery and compliance. Proficient in computerised stock control, inventory audits, and supply chain management software, with a strong understanding of FIFO systems. Committed to enhancing operational efficiency through effective stockroom organisation and product identification. Aspires to leverage skills in customer relations and quality control to drive business growth and excellence.
Offering strong leadership and strategic planning capabilities with background in team management and operational oversight. Knowledgeable about enhancing productivity, fostering positive work environments, and driving continuous improvement. Ready to use and develop communication, problem-solving, and decision-making skills in [Desired Position] role.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
General manager
Browns at the Buttercross
Tickhill, Doncaster
01.2025 - Current
- Manage daily business operations.
- Supervise both dining and non-dining guests to premium standards.
- Efficiently managed customer bookings both online and over the phone, ensuring a seamless and professional experience across all platform.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Implemented financial controls, improving overall profitability.
- Website management on Squarespace, including accurate information and details.
General Manager
Carluccio's
Sheffield, North Yorkshire
06.2015 - 01.2025
- Fostered a high-performance culture, resulting in increased productivity.
- Maintained compliance with industry regulations at all times.
- Improved staff retention with positive work culture and realistic goal setting.
- Built high-performing teams to achieve organisational objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Delivered results under pressure to meet tight deadlines.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Achieved customer satisfaction with regular feedback and improvement sessions.
General manager
Byron Hamburgers
Oxford, Oxfordshire
01.2012 - 06.2015
- Day to day running of the business including ordering and maintaining stock.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Maintaining compliance with all health and safety and food safety standards at all times.
- Established rapport with regular diners, fostering a loyal client base.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Facilitated positive dining experiences by providing excellent customer service.
Education
Higher National Diploma - Archaeology and Sport studies
University of Winchester
Winchester 08.2004 - 05.2008
Skills
- Result-Driven approach
- Financial budgeting
- Safety regulations adherence
- Staff recruitment and retention
- Customer relationship management
- Customer relations
- Quality Control
- Computerised stock control
- Inventory audits
- Quality control check
- Stockroom organization
- Product identification
- Knowledge of FIFO system
- Supply chain management software
Certification
Cellar Management course
Personal Licence holder
References
References available upon request.
Timeline
General manager
Browns at the Buttercross
01.2025 - Current
General Manager
Carluccio's
06.2015 - 01.2025
General manager
Byron Hamburgers
01.2012 - 06.2015
Higher National Diploma - Archaeology and Sport studies
University of Winchester
08.2004 - 05.2008