Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ivo Pokam Njie

Ivo Pokam Njie

Derby,ENG

Summary

Hardworking student with proactive approach to tasks and eye for detail. Applies active listening and strong communication skills to follow complex instructions accurately. Friendly team player, ready to support team.


Reliable and resilient team player, committed to managing ongoing product flow through production lines. Identifies inefficiencies and reports product non-compliance to regulations. Quick-learner confident at following complex instructions in fast-paced environments.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Online Tutor

Start2speak
Istanbul, istanbul
02.2022 - 07.2022
  • Set, marked and gave constructive feedback on homework weekly for 20 students.
  • Offered complete instructional support for students unable to attend regular classes.
  • Conducted thorough needs analysis to assess students' ability in Reading, Writing, Listening and Speaking and adapt lesson materials accordingly.
  • Delivered fun and stimulating classes using prepared scripts and lesson materials, communicating course feedback to administration team to continuously improve standards.

Community Manager & Marketing

MTN cameroon
Douala, Littoral
05.2021 - 02.2022
  • Developed an inclusive environment, fostering collaboration and creativity.
  • Worked closely with external parties to align work with mission statement and maximise impact.
  • Cultivated strong brand values for continued positive perception.
  • Identified areas for collaboration and cross-promotion to develop reputation.
  • Oversaw people management for staff working in local communities, resolving queries, complaints and performance issues.

Customer Service Representative

HOMAY
Istanbul, Istanbul
07.2021 - 11.2021
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.

Health Care Assistant

RAPHA CARE HOME
Buea, South West
06.2020 - 01.2021
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Safely escorted patients during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Worked closely with nurses to maintain high levels of communication.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Organised activities and exercises to promote physical and mental well-being.

Receptionist

Best Western
Douala, littoral
07.2019 - 02.2020
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Delivered front of house duties with warm and professional manner.
  • Kept reception area clean and neat to give visitors positive impression of the company.

Education

masters of arts in education - special needs and disabilities

University of Derby
Derby

special needs and disabililties -

university of Buea
Cameroon
05.2017 - 07.2019

Skills

  • Flexible schedule
  • Zoom tutoring
  • Conflict resolution
  • Attention to detail
  • Creativity
  • Self-motivated
  • Complaint resolution
  • Punctual
  • Clean and neat
  • Customer-service orientated

Languages

English
Fluent
French
Fluent

Timeline

Online Tutor

Start2speak
02.2022 - 07.2022

Customer Service Representative

HOMAY
07.2021 - 11.2021

Community Manager & Marketing

MTN cameroon
05.2021 - 02.2022

Health Care Assistant

RAPHA CARE HOME
06.2020 - 01.2021

Receptionist

Best Western
07.2019 - 02.2020

special needs and disabililties -

university of Buea
05.2017 - 07.2019

masters of arts in education - special needs and disabilities

University of Derby

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Ivo Pokam Njie