Ivona Matekovic
Richmond,United Kingdom
Summary
Client‑centric leader recognised for delivering elevated client experiences through purposeful coaching, people development, and strong shop‑floor leadership.Empowering teams to consistently deliver CHANEL service,Ready‑to‑Wear excellence, and confident fashion storytelling. Leads with empathy, clarity, and intention, cultivating high‑performing culture focused on long‑term talent growth and client loyalty, always focused on making it the best working environment.
Overview
16
16
years of professional experience
Work history
Assistant boutique manager
Chanel
158-159 New Bond Street - 170 Sloane Street London
2023.11 - Current
- Partner with the Boutique Director and the senior leadership, to support and drive strategic and operational success of the boutique.
- Manage the team of driven and experienced Team Managers, leading with the strong shop floor visibility, constantly setting the standards for exceptional client service, client engagement and values of excellence.
- Actively coach and develop Team Managers and Fashion Specialists through structured one‑to‑ones, on-the-spot feedback, empowering them by entrusting them with tasks, strengthening confidence, and encouraging accountability.
- Translate priorities, business strategy, and performance objectives into clear daily actions, supporting delivery of key KPIs including commercial results, conversion, and client retention. Contribute meaningfully to the client strategy, championing CRM excellence and supporting the development and retention of high‑value clients.
- Foster collaborative, inclusive, and performance‑focused environment where teams feel supported, empowered, and motivated to take ownership of results. Support talent identification, onboarding, and ongoing development in partnership with senior leadership.
- Serve as a trusted leader, encourage collaborative environment amongst peers and motivate efforts.
Team manager
Chanel
158-159 New Bond Street London
2013.05 - 2023.10
- Led and developed a team of Fashion Advisors in a flagship environment, ensuring consistent delivery of elevated client experiences.
- Demonstrated strong floor leadership, driving engagement, teamwork, and commercial focus. Delivered ongoing coaching and development conversations, setting clear objectives and supporting long‑term growth.
- Contributed to commercial performance through client engagement, Ready‑to‑Wear support, and considered buying feedback informed by sell‑through and client demand. Supported operational excellence including VM standards, stock management, and luxury presentation.
Make up Expert
Chanel
Harvey Nichols London
2010.08 - 2013.04
- Delivered personalised make up experiences, while building loyal, long‑term relationships and representing CHANEL brand values.
Education
NVQ Level 2 - Retail Skills
London College of Beauty
London /2012 -
NVQ Level 2 - Make up and beauty consultancy
East Surrey College
Surrey /2004 -
Skills
Client Experience Leadership & Elevation
Coaching, Mentoring & Talent Development
Ready‑to‑Wear Expertise & Fashion Storytelling
High‑Value Client Strategy & CRM Excellence
Commercial Performance & KPI Execution
Team Engagement, Accountability & Growth
Shop‑Floor Leadership & Luxury Standards
Languages
English
Proficient (C2)
Croatian
Native
Timeline
Assistant boutique manager
Chanel
2023.11 - Current
Team manager
Chanel
2013.05 - 2023.10
Make up Expert
Chanel
2010.08 - 2013.04
NVQ Level 2 - Retail Skills
London College of Beauty
/2012 -
NVQ Level 2 - Make up and beauty consultancy
East Surrey College
/2004 -